Dan L. Email & Phone Number

Cambridge, Wi, Us

Cambridge, Wi, Us

Madison, Wisconsin, United States

- Lead projects and a team responsible for developing and maintaining online customer documentation and video tutorials for self-service and in-house resource libraries on CCAP hardware and software systems.- Develop, manage, and support effective staff practices for online training for CCAP systems via guides on script writing, audio recording, screen recording, editing, and captioning for video tutorial creation.- Create outlines, scripts, record audio, screens, edit, and caption media for video tutorials on CCAP hardware and software systems. - Create and maintain CCAP branding standards and a style guide for all user documentation and training efforts.- Successfully advocated with leadership to move court videos to YouTube for greater accessibility and analytics. - Secured leadership approval and funding for a project to migrate over 1,200 pieces of user documentation to a new knowledge base deployed in 2023 which enabled more agile creation and maintenance of user documentation, new customer self-service options, and greater insight into customer use of documentation and training materials.

Madison, Wisconsin, United States

- Demonstrated Kaltura products and value propositions to potential customers.- Created customer trial environments and training to facilitate customer evaluation and purchasing of Kaltura products.- Led discovery sessions with customers to define requirements, address questions, optimize experience, and propose solutions.- Assisted company responses to RFPs.- Created training sessions and material for partner salespeople and sales engineers on REACH accessibility and enrichment framework.- Participated in Kaltura Customer Office Hours weekly meetings to present on requested topics, connect with customers, and find solutions to customer challenges.

Madison, Wisconsin Area

- Administered and improved Kaltura service for 1.5k unique contributors and 21.6k unique viewers of 38.6k hours of media weekly.- Led projects to pilot and deploy a new screen capture tool, machine captioning, and professional captioning services and workflows for campus.- Developed and implemented quality assurance testing processes using test instances, use cases, integrations (Canvas) and user feedback.- Managed vendor relationship to ensure effective implementation of service and resolution of issues.- Assessed impact of new features, updates, and changes.- Created and updated Kaltura MediaSpace and Canvas integration documentation for UW-Madison.- Collaborated with stakeholders and project teams to understand community requirements and improve effective operational practices.- Coordinated and delivered events, training, and communication with the user community and stakeholders about Kaltura services.- Managed escalated support tickets and consulted with end-users on effective use of Kaltura services.- Communicated with stakeholders about Kaltura usage, issues, and outages.- Application administration and support of other Learn@UW-Madison supported tools.

Madison, Wisconsin Area

- Supported, trained, and provided instructional design consultation for instructors using best practices for supported learning technologies (i.e. D2L, Canvas, Kaltura MediaSpace) to teach in online or blended formats. - Created and updated documentation on supported technologies. - Evaluated and recommended technologies for adoption and support to DoIT-AT leadership. - Collaborated with UW-Madison campus partners and instructors to engineer solutions to teaching and learning challenges. - Led and served on project teams investigating future technologies to support teaching and learning at UW-Madison; one example was using the Learning Locker Learning Record Store with xAPI statements from Captivate, Storyline, H5P, and Kaltura. - Provided a year of Kaltura system administration, support, and usage reports after staff member departure and served as backup administrator since 2015.

Madison, Wisconsin Area

- Managed the servers, systems, and other hardware and software of the facility which was accessed by thousands of faculty and instructional staff.- Provided consultative support to patrons on pedagogically effective use of UW-Madison supported learning technology tools.- Led workshops on use of media in online courses, Captivate, CSCR, and part of the Blend@UW series.- Worked with the service leader to hire, manage, and train student staff.- Maintained and scheduled use of multimedia classroom.- Added and managed video production services for faculty timetable courses.

Madison, Wisconsin Area

- Primary IT support for three Arts programs and the Art department.- Integrated technology into faculty teaching and research – Purchased and installed projectors for presentation spaces, and purchased, configured, and installed computers for classroom, research, studio, and design spaces in the Art Department.

Madison, Wisconsin Area

- Consulted with faculty on the integration of technology into class curriculum.- Facilitated campus projects on educational technology topics such as student response systems and virtual worlds.- Taught classes on D2L, and audio and video production for educational use.- Project management for educational technology projects; three examples were educational game pilots for the Engage program.

Madison, Wisconsin Area

- Hired, trained, and managed student staff.- Managed budget, hardware, software, and servers of the UW-Madison Biology New Media Center to enable faculty and staff to use learning technology software.- Developed websites, print materials, and consulted with clients on D2L course design, and integration of relevant technologies.- Launched media digitization service for faculty classes.

Madison, Wisconsin Area

- Created interactive training applications with Authorware and Director for both internal staff and independent insurance agents.- Created prototype multimedia object repository for other multimedia team designers to use.

Mfa, Art

B.S., Art

Animation Concept Development

Took courses on drawing, speed painting, 3d modeling, animation, and concept development but did not complete the entire program in order.