- Lead projects and a team responsible for developing and maintaining online customer documentation and video tutorials for self-service and in-house resource libraries on CCAP hardware and software systems.- Develop, manage, and support effective staff practices for online training for CCAP systems via guides on script writing, audio recording, screen recording, editing, and captioning for video tutorial creation.- Create outlines, scripts, record audio, screens, edit, and caption media for video tutorials on CCAP hardware and software systems. - Create and maintain CCAP branding standards and a style guide for all user documentation and training efforts.- Successfully advocated with leadership to move court videos to YouTube for greater accessibility and analytics. - Secured leadership approval and funding for a project to migrate over 1,200 pieces of user documentation to a new knowledge base deployed in 2023 which enabled more agile creation and maintenance of user documentation, new customer self-service options, and greater insight into customer use of documentation and training materials.

- Demonstrated Kaltura products and value propositions to potential customers.- Created customer trial environments and training to facilitate customer evaluation and purchasing of Kaltura products.- Led discovery sessions with customers to define requirements, address questions, optimize experience, and propose solutions.- Assisted company responses to RFPs.- Created training sessions and material for partner salespeople and sales engineers on REACH accessibility and enrichment framework.- Participated in Kaltura Customer Office Hours weekly meetings to present on requested topics, connect with customers, and find solutions to customer challenges.

- Administered and improved Kaltura service for 1.5k unique contributors and 21.6k unique viewers of 38.6k hours of media weekly.- Led projects to pilot and deploy a new screen capture tool, machine captioning, and professional captioning services and workflows for campus.- Developed and implemented quality assurance testing processes using test instances, use cases, integrations (Canvas) and user feedback.- Managed vendor relationship to ensure effective implementation of service and resolution of issues.- Assessed impact of new features, updates, and changes.- Created and updated Kaltura MediaSpace and Canvas integration documentation for UW-Madison.- Collaborated with stakeholders and project teams to understand community requirements and improve effective operational practices.- Coordinated and delivered events, training, and communication with the user community and stakeholders about Kaltura services.- Managed escalated support tickets and consulted with end-users on effective use of Kaltura services.- Communicated with stakeholders about Kaltura usage, issues, and outages.- Application administration and support of other Learn@UW-Madison supported tools.

- Supported, trained, and provided instructional design consultation for instructors using best practices for supported learning technologies (i.e. D2L, Canvas, Kaltura MediaSpace) to teach in online or blended formats. - Created and updated documentation on supported technologies. - Evaluated and recommended technologies for adoption and support to DoIT-AT leadership. - Collaborated with UW-Madison campus partners and instructors to engineer solutions to teaching and learning challenges. - Led and served on project teams investigating future technologies to support teaching and learning at UW-Madison; one example was using the Learning Locker Learning Record Store with xAPI statements from Captivate, Storyline, H5P, and Kaltura. - Provided a year of Kaltura system administration, support, and usage reports after staff member departure and served as backup administrator since 2015.

- Managed the servers, systems, and other hardware and software of the facility which was accessed by thousands of faculty and instructional staff.- Provided consultative support to patrons on pedagogically effective use of UW-Madison supported learning technology tools.- Led workshops on use of media in online courses, Captivate, CSCR, and part of the Blend@UW series.- Worked with the service leader to hire, manage, and train student staff.- Maintained and scheduled use of multimedia classroom.- Added and managed video production services for faculty timetable courses.

- Primary IT support for three Arts programs and the Art department.- Integrated technology into faculty teaching and research – Purchased and installed projectors for presentation spaces, and purchased, configured, and installed computers for classroom, research, studio, and design spaces in the Art Department.

- Consulted with faculty on the integration of technology into class curriculum.- Facilitated campus projects on educational technology topics such as student response systems and virtual worlds.- Taught classes on D2L, and audio and video production for educational use.- Project management for educational technology projects; three examples were educational game pilots for the Engage program.

- Hired, trained, and managed student staff.- Managed budget, hardware, software, and servers of the UW-Madison Biology New Media Center to enable faculty and staff to use learning technology software.- Developed websites, print materials, and consulted with clients on D2L course design, and integration of relevant technologies.- Launched media digitization service for faculty classes.

- Created interactive training applications with Authorware and Director for both internal staff and independent insurance agents.- Created prototype multimedia object repository for other multimedia team designers to use.