Dan Lee Email & Phone Number

Singapore

• Aftersales in managing Customer Service, Service Advisor, Accident Reporting Centre and Workshop departments to ensure productivity, profitability and progress within the department. Measuring and improving team performance over time and help improve positive aspects of the team and remove negative ones. • Ensuring customer satisfaction and retention while managing day-to-day operations.• Develop and execute a comprehensive customer service plan that aligns with the company's overall business objectives. • Manage customer inquiries, complaints, and feedback through various channels like phone and email. • Recruit, train, and manage a team of customer service and service advisor representatives to deliver top-notch service.  Supervisory duties include coaching, training, and motivating staff to perform effectively. Customer service managers must also create an environment where employees feel valuable to the organization.• Create training programs, monitor performance, provide coaching and feedback, and develop career advancement opportunities for your team. • Analyze key performance indicators such as customer satisfaction, response time, and resolution rate to assess the effectiveness of the customer service department.• Attend to all intake customers' high-end cars for repairs and servicing (Rolls Royce, Ferrari, Lamborghini, Bentley etc.• Vehicle intake and perform daily service sales of service product and upsell.• Administer all documentations for costings, claims and vehicle service history.• Prepare job orders as to customers' needs.• Ensure all customers' issues and complaints are resolved effectively and promptly.• Be attentive to all customer’s needs and requests pertaining to the service for the vehicle.• Job progress follow up and recommendation of any additional jobs required when necessary.• Ready vehicle delivery and post purchase following up.• Proactive high standard of customer service to maximum satisfaction.

Singpore

My achievement working with the current company is to help the company publicize our services, building the loyal bond with our clients and achieved multiple of positive feedback through social media. I have joined SMRT Strides Transportation during Covid period and was given a challenging task to lease out their 200 PHV sedan and I managed to achieve 100% hired-out rate within 1 month and was immediately confirmed by the company. I did not stop accepting challenges and was later given another task to lease out 100 PHV Limo, within 1 month I managed to increase the hired-out rate from 68% to 95% and after 4 months, I have achieved 100% hired-out rate up.

Singapore

In Luxs Leasing & Limousines Services Pte Ltd, I have helped the company to rebrand themselves in a professional way and implemented inhouse booking system and established marketing platforms to reach out to consumer. I have also publicized Luxs Leasing & Limousines Services / Eazi Car Leasing & Marketing on various media platforms (Eg. Channel News Asia & Channel 8 News) And it has helped me to get projects from MediaCorp since early 2018. Projects that our cars are involved are Mediacorp drama series such as (不平凡的平凡，梦行者，229明天见, 好世谋, 阴错阳差etc.)My achievements with the current company are publicizing company services, building customers relationships and achieving multiple positive feedback through social media platforms. I have also been invited by Channel News Asia & Channel 8 for interview to talk about current car rental industry.Key Personal Index: Achieve given sales target & ensure on-time delivery and tip top customer service to meet customer satisfaction.

200 Turf Club Rd, Singapore 287994

• Monitor operation by preparing daily operation schedule to team members and management• Train and support staff in achieving sales target and objectives. (Organize duty-rooster)• Answering phone calls, cold calling and walk-in inquiries.• Control cost costing and forecasting to meet the demand and supply in car rental industry.• Attend to breakdown (local or Malaysia) – Immediately source the fastest way to ease the time waiting for the customer.• Assist customers in car accidents and ensure all necessary documents are filed and estimated repair cost and loss of earning to be collect back from the customers.• Cooperate with civil servants in any event of illegal activities (eg.drugs, kidnapping, smuggle of contraband etc) by providing the right information and tracking down our car for them.• Expanding our office to cars workshop and cater to other cars rental companies or end users by providing our car repair, car servicing and insurance claim services.• Ensure cars are in working and clean condition before renting out to our customers.• Build good rapport with our online platform partners like eg. Drive.sg, RC9 and Automo• Marketing research on competitors, pricing and advertisement promotion.• Introduce new method to one-stop communication, so every information and details of operation will be transmitting to team members’ efficiency (Implement in-house cloud booking & accounting system, SMS broadcast system, etc) • Ensure cars delivered are in good condition and within the time agreed.

Senoko (Woodlands)

• Work closely with both internal and external parties on sponsorship matters, including logistics arrangements for sponsored products• Be able to achieve monthly specified account goals as provided by manager.• Spread the Love--develop “preferred supplier status” with all key accounts by handling all reasonable and cost-effective brand support needs in account universe and also keeping accounts informed about new happenings at Singha.• Be able to achieve and/or maintain Singha market standards in entire account in order to make Singha the craft beer market leader.• Be thoroughly acquainted with every key decision maker or decision influencer in account universe• Responsible for timely collection of all payments from customers within the specified credit limit.• Assist the Manager in all matters pertaining to sales development and product evaluation and perform duties assigned to you from time to time by the Management.• Weekly perform a distributor work with, promos/staff trainings, new bottle placements, new draft placements and merchandize accounts. Visit a minimum of 10+ accounts a day. Strong desire to be in the market late night.• Forecasting and Managing the inventory for events.• Propose promotions/trade deal contracts to our clients in order to achieve profitability to the company.

Bachelor Of Arts, Mass Communication/Media Studies, 2Nd Upper

Diploma, Sales And Marketing