Dan Lee Email & Phone Number

Singapore

• Aftersales in managing Customer Service, Service Advisor, Accident Reporting Centre and Workshop departments to ensure productivity, profitability and progress within the department. Measuring and improving team.
• Ensuring customer satisfaction and retention while managing day-to-day operations.
• Develop and execute a comprehensive customer service plan that aligns with the company's overall business objectives.
• Manage customer inquiries, complaints, and feedback through various channels like phone and email.
• Recruit, train, and manage a team of customer service and service advisor representatives to deliver top-notch service.  Supervisory duties include coaching, training, and motivating staff to perform effectively..
• Create training programs, monitor performance, provide coaching and feedback, and develop career advancement opportunities for your team.

Singpore

My achievement working with the current company is to help the company publicize our services, building the loyal bond with our clients and achieved multiple of positive feedback through social media. I have joined SMRT Strides Transportation during Covid period and was given a challenging task to lease out their 200 PHV sedan and I managed to achieve 100%.

Singapore

In Luxs Leasing & Limousines Services Pte Ltd, I have helped the company to rebrand themselves in a professional way and implemented inhouse booking system and established marketing platforms to reach out to consumer. I have also publicized Luxs Leasing & Limousines Services / Eazi Car Leasing & Marketing on various media platforms (Eg. Channel News Asia &.

200 Turf Club Rd, Singapore 287994

• Monitor operation by preparing daily operation schedule to team members and management
• Train and support staff in achieving sales target and objectives. (Organize duty-rooster)
• Answering phone calls, cold calling and walk-in inquiries.
• Control cost costing and forecasting to meet the demand and supply in car rental industry.
• Attend to breakdown (local or Malaysia) – Immediately source the fastest way to ease the time waiting for the customer.
• Assist customers in car accidents and ensure all necessary documents are filed and estimated repair cost and loss of earning to be collect back from the customers.

Senoko (Woodlands)

• Work closely with both internal and external parties on sponsorship matters, including logistics arrangements for sponsored products
• Be able to achieve monthly specified account goals as provided by manager.
• Spread the Love--develop “preferred supplier status” with all key accounts by handling all reasonable and cost-effective brand support needs in account universe and also keeping accounts informed about new happenings.
• Be able to achieve and/or maintain Singha market standards in entire account in order to make Singha the craft beer market leader.
• Be thoroughly acquainted with every key decision maker or decision influencer in account universe
• Responsible for timely collection of all payments from customers within the specified credit limit.

Bachelor Of Arts, Mass Communication/Media Studies, 2Nd Upper

Diploma, Sales And Marketing