Meter Operations Clerk
CurrentTechnical and Business Analysis Championed several process improvement projects that enhanced customer service workflow and promoted operational efficiency. Acted as a liaison between the business and technical team and assisted in developing, training and implementing new and innovative strategies to help flourish the business.Analyzed data from multiple sources for input into monthly, quarterly and annual reports to senior management and company executives.Created flowcharts and reference material for the training department ensuring continuity of information.Maintained documentation, trained, and implemented user guides and manuals that are essential to the success of several departments. Proven ability to identify and forecast needs in the customer service department and provide resolution.Utilized experience and customer service expertise to identify and rectify problems quickly and efficiently saving the company time and money. Management & SupervisionCoordinated the installation of a new computer application for customer services, which included resource planning, developing communications, training and a back out process. Worked with several business executives as well as town/city mayors and officials to develop employee donation campaigns for the United Way organization.Interact daily with management and customer services in resolving internal & external customer issues.
