Reporting to CIO, provide leadership to develop and maintain a state-of-the-art technology infrastructure with an end-user focus, including university-wide communication and collaboration tools; all centrally-owned and cloud-based servers; wired and wireless data and voice network; data security, backups, disaster recovery, business continuity. Project lead for infrastructure projects and responsible for information security and cybersecurity awareness.

Responsible for IT support and infrastructure services for educational campuses and health care clinics with locations in Illinois and Arizona. Oversee networking (staff of 5 for LAN/WAN/ wireless, data storage & backup, servers, VMware and Citrix virtualization of servers and applications), voice services (2 FTE for VoIP & PBX services in AZ, cellular services in IL and AZ), client computing and support (11 FTE for client desktops, student labs, testing centers, simulation centers, centralized print & copy centers, key applications).- Reorganized infrastructure team to clarify roles and responsibilities resulting in improvements to responsiveness, employee engagement, stakeholder satisfaction, and adherence to standardsInitiated, planned, and managed consolidation and overhaul data backup architecture to migrate from four disparate solutions to a single solution, reducing cost and administrative complexity while improving recovery point and recovery time objectives and introducing cross-site backup replication for all locations.-Initiated and led migration of Learning Management system from Blackboard Learn to Instructure Canvas to reduce operating costs, introduce new capabilities to faculty, and leverage integration with other university information systems.- Identified and initiated planning for several “low hanging fruit” technology risks including power & cooling, fire suppression, monitoring & notification, and WAN service resiliency- Current projects include storage standardization and consolidation, and lifecycle refresh of Citrix NetScaler and Vmware environments for application and server virtualization

Lead and direct all aspects of technology infrastructure with authority over Data & Network Infrastructure (5 person team for LAN/WAN/Wireless data networks, VoIP and cellular voice services, server and virtualization administration, storage and backup administration, 24x7 Data Center operations), information security; Interim responsibility directing Technology & Computing Support (5 person team for help desk, user support, personal computing devices, software, and printing services).- Lead design and implementation of technology components of new remote campus construction, including structured cabling, data center/recovery site, power, cooling, servers, storage, 10Gig wired and wireless network, and voice services- Redeveloped storage strategies to align University goals, emerging technologies, and operational needs. Identified and implemented new storage architecture to reduce physical footprint and related operating costs of storage by 81%- Renegotiated contracts to reduce telecom costs by 34% and increase WAN and internet bandwidth by over 200%- Championed and executed migration of Microsoft Exchange services from on premise to cloud, avoiding a $350k capital outlay- Restructured Technology & Computing Support unit to better align with University objectives, improve employee development and retention, address skill gaps, and eliminate need to hire replacement for departing team member by taking on additional responsibilities as well as assigning new duties to existing team members

Reporting to Assistant VP for Technology, then VP for Business and Finance, provide leadership and departmental direction with authority over LAN/WAN/Wireless data network services, VoIP, legacy PBX, and cellular voice services, UNIX/Windows/Linux server and VMware virtualization administration, storage and backup administration, and 24x7 Data Center operations.- Planned and executed infrastructure project to allow migration of ERP (Datatel Colleague) from HP-UX Unix environment to virtualized Microsoft Windows to improve performance, scalability, and recoverability- Designed, planned, and executed Data Center renovation including network core, cabling infrastructure, power and cooling, storage, and server farm using technologies from Cisco, VMWare, HP, and APC. Reduced renovation costs by leveraging pre-sales design support and negotiating for price reduction and bundled training. Renovation resulted in improved reliability and resiliency and reduced operating costs- Coordinated multi-departmental effort to migrate from multiple usernames and passwords to centralized authentication via Active Directory/LDAP and CAS open-source Single Sign-On service, greatly increasing student satisfaction and simplifying systems administration- Directed migration of student email services to Google Apps Education Edition to address ever-growing storage costs, improve student satisfaction, and improve IT staff productivity- Manage vendor relationships and maintenance, support, and licensing contracts- Participate in operating and capital budgeting for infrastructure upgrade, replacement, and maintenance , and manage department to operate effectively within the budgets- Lead ongoing effort to create, implement, review, and update both internal and university-wide information security policy. Author policy drafts based on industry best practices and University needs for cross-functional working group review and revision

Planned and managed delivery of essential networking services throughout main and satellite campusesDirected design and implementation of organization-wide transition from outdated technology to state-of-the-art switched data networkMonitored performance of local and wide area networks. Analyzed and corrected network failures. Ensured internal and external network securityPlanned, procured, and implemented network infrastructure expansions for new construction and renovationsMaintained university internet connectivity and managed internet domainSupervised and trained technical support staff

Primary contact to resolve technical issues relating to computer hardware, software, and networkingMaintained student computer labs. Perform hardware and software installations and upgradesEstablished student internship program. Hired, trained, and supervised student interns

Selected and purchased computer hardware and softwareInstalled and maintained Novell and Windows networks for students, faculty, and staffPerformed hardware and software installations and upgradesProvided technical support and training to end-users

Programmed, tested, troubleshot, and wrote documentation for ERP database applications in VAX/VMS environmentProvided technical support and training for clients regarding both hardware and software