Investor Services Consultant
Current• Completed new account applications and closed accounts for a variety of account types.• Communicated effectively with clients via emails and phones to complete customer maintenance requests, such as fund requests, stock transfer requests, data changes requirements on different platforms (Related systems: AP admin, Moxie, CRI, One Source and Single Point).• Verified all the submitted materials in detail, such as W-8BEN forms, Visa status, and then uploaded to ECM system on daily basis.• Cooporated with branches and Wire Out Department to disclose Regulation E to the customers based on Federal Reserve regulations before completing international wire transfer requests for domestic accounts.