COO at California Specialty Produce and One Earth Hearts of Palm. We grow, process, pack, import, and distribute specialty produce for the US national foodservice industry. I oversee all operations and project management for our US, Mexico, and Costa Rica locations.With 20 years of experience in sales, procurement, operations, and project management, one of the main things I've learned is that a business is more like an ecosystem than a machine. Leading with empathy while providing clear direction, a tight feedback loop, and sustained support has always given us the best results.Growing up and working in bilingual and bicultural environments has helped me understand that we are all fundamentally looking for the same things, and that no matter what business you are in, you are always in the relationship business.