This position has ultimate responsibility of entire center operations, includes but not limited to Production, Quality Compliance, Finance, HR and Leadership Development. In most Centers, I ensure on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance.- Provide development opportunities for all center employees and enhance their opportunity for advancement- Utilize skills learned through management programs to develop other leaders on the team- Share experiences learned in management training programs to increase customer service, donor retention and employee retention- Work with organizational leaders to instill the company mission and values in the day to day operations of the center- Completion of a standard management/leadership program - Manage all aspects of the center, including, but not limited to, employees, donor retention, productiongoals, compliance activities, and financial targets- Ensure compliance with all federal, state, local, and company-specific rules, regulations, and practicesrelated to the quality and safety of products, donors, and employees- Emphasize the importance of safety training and working safely; routinely monitors employees, andensures work practices are performed safely- Recruit donors by promoting the center’s operations within the community; plans and implementsspecial incentive programs to recruit and retain donors-Learn and maintain thorough familiarity and compliance with all state and federal regulations, StandardOperating Procedure Manual, Occupational Safety and Health Administration (OSHA), ClinicalLaboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP), andinternal Company Procedures- Thorough knowledge of applicable Company and departmental policies and procedures as well as thewillingness to learn and follow any policy or procedure that may be introduced in the future

This position has ultimate responsibility of entire center operations, includes but not limited to Production, Quality Compliance, Finance, HR and IT. In most Centers, I ensure on-going improvements and act as liaison with all corporate functions to ensure center compliance and performance.Examples of responsibilities:• Conduct recruitment, training, development, counseling and termination. Manage effectively employee turnover within center operations. Adhere to HR policies and practices through fair and equitable treatment of all employees. Communicate effectively with HR to ensure compliance. • Ensure excellent customer service by all staff. Provide a model of good customer service to employees. Communicate openly with customers. Effectively resolve complaints or concerns.• Monitor all marketing and advertising to ensure effectively executing programs for desired results. Make applicable recommendations to improve effectiveness.• Manage all inventories to the by maximizing efficiencies, customer service levels and minimizing investment.• Ensure compliance with all Company SOPs and applicable federal, state and local regulations. • Responsible for all aspects of financial oversight to include: setting annual budget, ensuring center meets monthly financial targets and on-going cash management objectives, and adhering to cash management, financial reporting and other financial responsibilities.• Develop and foster a center philosophy continuous improvement and support company values. Collect and analyzes data to maintain and improve center quality, efficiency and profitability. Implement effective correction action plans when appropriate.• Follow all HSE and OSHA policies and procedures. Ensures the center and all employees comply with OSHA regulations and training. Complete all OSHA record keeping and reporting requirements.

- I enjoy delivering value to the company by overseeing all daily operations and making adjustments to policies and processes as needed.- My experience in leadership and management serves as a strong foundation while I’m continuously advancing overall company goals and objectives.- Passionate about my job, I have a proven history of driving positive change while managing multiple ongoing projects.- With strong marketing skills, I executed a full-scale social media strategy that significantly increased followers and follower engagement.

- Here you will find that I employed my comprehensive expertise in order to optimize operations management and business development measures.- I am proud to say that I increased sales by 50 percent midweek and 25 percent on the weekends.- I was a trusted leader in writing procedural manuals and developing all in–house documentation.- My additional accomplishments here include transforming a previously negative perception around into a positive reputation; I have also increased new and repeat customers.

-Worked as floor manager in the Manayunk Kildares-Interim General Manager in the State College Kildares-Worked with Front-of-house, Back-of-house and Corporate Management team to provide greatest guest experience while following our company core values and mission statement.-Implement marketing initiatives to meet and exceed sales goals set by Corporate Management -Work with Marketing Team and local vendors to coordinate events, activities, social media and point of sale products-Book private and special events while building relationships with the local community and businesses-Responsible for/assisted in the hiring, training, coaching and scheduling of staff members-Responsible for monitoring of labor, food and beverage costs