Daniel Lord

Daniel Lord Email and Phone Number

Director of Quality at MAXIMUS @ Maximus
reston, virginia, united states
Daniel Lord's Location
Parker, Colorado, United States, United States
Daniel Lord's Contact Details
About Daniel Lord

As a seasoned Quality Director with over two decades of experience in driving excellence within service environments, I am passionate about fostering a culture of continuous improvement, development, and operational efficiency. My expertise spans strategic quality planning, process optimization, compliance, and team leadership, all aimed at achieving superior product quality and customer satisfaction.Throughout my career, I have demonstrated a proven ability to develop and implement robust quality management systems that align with organizational goals and industry standards. I thrive on leading cross-functional teams to solve complex quality challenges and drive sustainable improvements.**Key Highlights:**- **Strategic Vision:** Crafting and executing comprehensive quality strategies that have consistently reduced defect rates and operational costs.- **Leadership:** Managing and mentoring diverse teams, fostering professional growth and a culture of quality excellence.- **Process Improvement:** Implementing Lean, Six Sigma, and other process improvement methodologies to streamline operations and enhance efficiency.- **Compliance and Auditing:** Ensuring rigorous adherence to industry regulations and standards, achieving key certifications such as ISO 9001.- **Customer-Centric Approach:** Enhancing customer satisfaction through proactive quality issue resolution and continuous feedback integration.- **Data-Driven Insights:** Leveraging data analytics to monitor quality performance, identify trends, and drive informed decision-making.My leadership style is rooted in collaboration, innovation, and a relentless pursuit of quality. I believe that quality is not just a department but a fundamental organizational value that drives success. I am committed to building high-performing teams and delivering products and services that exceed customer expectations.I am always open to connecting with like-minded professionals and exploring opportunities to further advance quality practices within dynamic organizations. Let's connect and discuss how we can drive quality excellence together.

Daniel Lord's Current Company Details
Maximus

Maximus

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Director of Quality at MAXIMUS
reston, virginia, united states
Website:
maximus.com
Employees:
11162
Daniel Lord Work Experience Details
  • Maximus
    Director Of Quality
    Maximus Nov 2022 - Present
    Denver Metropolitan Area
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  • Maximus
    Sr Quality Project Manager
    Maximus Apr 2020 - Nov 2022
    Denver Metropolitan Area
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  • Express Scripts
    Lead Business Analyst
    Express Scripts Sep 2019 - Apr 2020
    Greater Denver Area
    Serves as the primary architect of reporting and dashboard solutions for internal and external clients. Utilizing ESI corporate standard development tools, responsible for the design, development, implementation, analysis, interpretation and communication of business information based on the needs of individual clients by balancing overall aesthetics with robust and intuitive functionality to communicate the health of the business and its processes.
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  • Rfvs
    Independent Consultant
    Rfvs Aug 2019 - Apr 2020
    Greater Denver Area
  • Ubc
    Quality Assurance Manager
    Ubc Aug 2016 - Jul 2019
    Greater Denver Area
    Key client contact and operational manager of day to day activities for team of 15 Quality Analysts across multiple sites and states to ensure continuous improvements throughout every facet of the client support operations. Assesses processes for reduction in variations and identification of errors and trends while working closely with the client account management team to ensure results are meeting client expectations and organizational goals. Provides process optimization, project management, and development solutions in areas of call quality, the caller experience, and growth and retention of talent.
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  • Express Scripts
    Quality Assurance Manager
    Express Scripts Nov 2015 - Jul 2016
    Greater Denver Area
    Leads client specific and personalized client support projects while also leading internal projects and process improvement initiatives. Lead and participate in cross functional initiatives created to support sales and account management client specific requirements. Assist in the design and development of future quality and patient experience initiatives to optimize the value proposition of the Patient Hub Support channel. Perform market, client analysis and proposal preparation for strategic client negotiations and initiatives. Analyze, gather and document business requirements and risk associated with new and existing organizational solutions. Work cross functionally with multiple teams to execute custom and pilot project deliverables. Manages work plans for project execution and implementation for custom Patient Support Hubs.
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  • Ubc
    Quality And Process Improvement Analyst
    Ubc Jul 2012 - Nov 2015
    Greater Denver Area
    Supports the Quality Assurance (QA) department within the company to meet planned and systematic activities implemented in a quality system in order that quality requirements fulfill both corporate and client specific quality goals. Performs all appropriate QA tasks, evaluating both new processes and process changes as needed. Supports the organization’s Quality Management System and maintains quality documentation within the respective business unit. Supports and leads quality and customer service training that embodies the core values of United BioSource and its clients.
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  • National Sourcing
    Reporting And Business Process Consultant
    National Sourcing Nov 2010 - Mar 2011
    Millington, Tn
    Working with National Sourcing, Inc partners, Lockheed Martin and the United States Navy Personnel Command with indentifying opportunities and providing process and product optimization solutions, project management, and leadership quality engineering in the areas of reporting and analytics for the US Navy Customer Contact Center.
  • Sitel
    Process Improvement Program Manager
    Sitel May 2008 - Apr 2010
    Identifies opportunities/issues; defines, leads, and manages Continuous Improvement/Lean Sigma projects across multiple regional sites. Works closely with the operations, leadership, and financial teams to achieve maximum efficiencies and conduct quantitative analysis on the operational results, identify trends, and make recommendations for improvements. Provide analysis on critical business metrics for use in business reviews and operational improvements. Increase Continuous Improvement awareness across all regional sites by delivering Lean Sigma training to site employees. Review, revise, and/or create new Operational Quality Processes on existing and new campaigns that contribute directly to the site EBITDA.
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  • Aon
    Quality & Service Metrics Consultant
    Aon Jun 2003 - Aug 2007
    Support the facilitation of a quality culture across the business, involving the development of quality processes and procedures designed to ensure optimal operational output.
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  • Fedex Employees Credit Association, Fcu
    Network Administrator
    Fedex Employees Credit Association, Fcu Apr 1998 - Mar 2003
    Support the day-to-day operations management, technical purchasing, help-desk administration, and maintenance of user accounts for a multi-site, multi-state credit union.

Daniel Lord Skills

Process Improvement Business Process Improvement Six Sigma Leadership Management Change Management Quality Assurance Training Program Management Performance Management Analysis Business Process Strategy Team Building Project Management Customer Service Continuous Improvement Call Centers Team Leadership Operations Management Strategic Planning Business Intelligence Vendor Management Data Analysis Account Management Crm Coaching Business Strategy Quality Management Process Management Process Engineering Analytics Operational Excellence Management Consulting Bpo Business Development Cross Functional Team Leadership Sourcing Team Management Employee Engagement Lean Manufacturing Outsourcing Consulting Integration Sap Business Analysis Testing Visio Human Resources Sdlc Call Center Operations Quality Control Microsoft Office Data Analytics Campaign Management Salesforce.com Contact Center Operations

Daniel Lord Education Details

Frequently Asked Questions about Daniel Lord

What company does Daniel Lord work for?

Daniel Lord works for Maximus

What is Daniel Lord's role at the current company?

Daniel Lord's current role is Director of Quality at MAXIMUS.

What is Daniel Lord's email address?

Daniel Lord's email address is da****@****tel.com

What schools did Daniel Lord attend?

Daniel Lord attended The University Of Memphis, Colorado Technical University, Craigmont High School.

What skills is Daniel Lord known for?

Daniel Lord has skills like Process Improvement, Business Process Improvement, Six Sigma, Leadership, Management, Change Management, Quality Assurance, Training, Program Management, Performance Management, Analysis, Business Process.

Who are Daniel Lord's colleagues?

Daniel Lord's colleagues are Ying Liang, Araceli Alvarado, Orfy Garrido-Aviles, Dustin Dolloff, Chelsea Pierson, Donald Martin, Jasmine Mighty.

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