Daniel Lord Email & Phone Number

Denver Metropolitan Area

Denver Metropolitan Area

Greater Denver Area

Serves as the primary architect of reporting and dashboard solutions for internal and external clients. Utilizing ESI corporate standard development tools, responsible for the design, development, implementation, analysis, interpretation and communication of business information based on the needs of individual clients by balancing overall aesthetics with robust and intuitive functionality to communicate the health of the business and its processes.

Greater Denver Area

Greater Denver Area

Key client contact and operational manager of day to day activities for team of 15 Quality Analysts across multiple sites and states to ensure continuous improvements throughout every facet of the client support operations. Assesses processes for reduction in variations and identification of errors and trends while working closely with the client account management team to ensure results are meeting client expectations and organizational goals. Provides process optimization, project management, and development solutions in areas of call quality, the caller experience, and growth and retention of talent.

Greater Denver Area

Leads client specific and personalized client support projects while also leading internal projects and process improvement initiatives. Lead and participate in cross functional initiatives created to support sales and account management client specific requirements. Assist in the design and development of future quality and patient experience initiatives to optimize the value proposition of the Patient Hub Support channel. Perform market, client analysis and proposal preparation for strategic client negotiations and initiatives. Analyze, gather and document business requirements and risk associated with new and existing organizational solutions. Work cross functionally with multiple teams to execute custom and pilot project deliverables. Manages work plans for project execution and implementation for custom Patient Support Hubs.

Greater Denver Area

Supports the Quality Assurance (QA) department within the company to meet planned and systematic activities implemented in a quality system in order that quality requirements fulfill both corporate and client specific quality goals. Performs all appropriate QA tasks, evaluating both new processes and process changes as needed. Supports the organization’s Quality Management System and maintains quality documentation within the respective business unit. Supports and leads quality and customer service training that embodies the core values of United BioSource and its clients.

Millington, Tn

Working with National Sourcing, Inc partners, Lockheed Martin and the United States Navy Personnel Command with indentifying opportunities and providing process and product optimization solutions, project management, and leadership quality engineering in the areas of reporting and analytics for the US Navy Customer Contact Center.

Identifies opportunities/issues; defines, leads, and manages Continuous Improvement/Lean Sigma projects across multiple regional sites. Works closely with the operations, leadership, and financial teams to achieve maximum efficiencies and conduct quantitative analysis on the operational results, identify trends, and make recommendations for improvements. Provide analysis on critical business metrics for use in business reviews and operational improvements. Increase Continuous Improvement awareness across all regional sites by delivering Lean Sigma training to site employees. Review, revise, and/or create new Operational Quality Processes on existing and new campaigns that contribute directly to the site EBITDA.

Support the facilitation of a quality culture across the business, involving the development of quality processes and procedures designed to ensure optimal operational output.

Support the day-to-day operations management, technical purchasing, help-desk administration, and maintenance of user accounts for a multi-site, multi-state credit union.

Organizational Leadership, Risk Management And Organizational Leadership

Bachelor Of Science - Bs, Business Administration And Management, General

Education record