Job Description – Infrastructure System ManagerDescriptionThe Infrastructure Systems Manager role is to ensure the stability, integrity, and efficient operation of the inhouse information systems that support core organizational functions. The position is responsible for the management, development, and mentoring staff to achieve the company’s operational goals. The selected individual will need to possess excellent time management skills and a consistent track record of setting and meeting results-oriented goals. The candidate would be expected to have managerial experience to allocate resources efficiently, communicate with our business partners and coordinate with other departments on time-sensitive projects.Key ResponsibilitiesStrategy & Planning•Develop strategic plans to advance or enhance the Herc Rentals enterprise suite of applications and capability.•Develop and maintain roadmaps to address obsolescence, efficacy, and a good security posture.•Work with executive team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues.•Identify opportunities for improvement of the infrastructure and propose plans to implement.Acquisition & Deployment•Review designs and manage the deployment of new applications and enhancements to existing applications, software, and operating systems.•Manage the implementation of defensive security controls for AWS, Office365, Active Directory, Group Policy Objects, DNS, Windows Hello/PKI, Windows 10 desktops, and servers. •Manage the deployment of new applications and enhancements to existing applications, software, and operating systems.•Review designs, existing architecture, and implementations for opportunities to improve.•Perform cost benefits and develop business cases as needed.•Manage vendors and negotiate with outsourcers, and contractors to secure system-related products and services

•Act as team manager, primary administrator and Subject Matter Expert (SME) for the following technologies within the environment.o Windows Server 2012 – 2016o Active Directory / DNS / DHCP / Group Policyo Office 365 Administrationo Okta Single Sign Ono Proofpointo Manage Engine AD Manager, AD Audit Plus, Ops Managero ADFS and SAML Authentication•Act as team leader of the Infrastructure Security Engineering team•Perform advanced security administration and the ability to resolve complex security problems.•Install, modify and maintain complex server systems while jointly working with business units to ensure quality assurance•Perform technical documentation for incidents, projects, and as needed or requested.•Perform thorough testing of new patch or software releases to provide the best server availability possible.•Resolve complex server and storage questions or problems, including those problems arising from their systems interaction with other systems.•Perform problem identification and resolution to avoid disruptions of service, including problems related to network data access.•Ensure compliance with approved Corporate and company IT policies.•2nd and 3rd Tier 24x7x365 Support and Consulting (Resolving individual tickets and aiding/mentoring fellow team members, outsourced business partners and the Help Desk).•Serves as Technical Liaison for HERC Rentals Outsource Partners to assure business requirements for project work, Help Desk requests and normal operations are met within the agreed upon Service Level Agreements.•Maintain asset inventory database including information regarding software licenses, warranties, and service agreements for the organization's hardware and software.•Monitor work tracking system to insure vendor compliance with negotiated SLAs.

• Act as primary administrator and Subject Matter Expert (SME) for the following technologies within the environment.o Windows Server 2008 – 2016o SQL Server 2008 – 2016 o VMware/ESXi 6.0 – 6.5o Dell / HP / IBM server hardwareo McAfee ePolicy Orchestrator (EPO) 5.3/5.9o Active Directory / DNS / DHCP / Group Policyo WSUSo What’s Up Gold 2016o SharePoint 2010o Certificates – Internal and Externalo VMware AirWatch MDM• Coordinates support and operations of the TMH Windows Server and Storage Environments.o Coordinates the efforts of team members to ensure sound information management principles for servers and storage are being met.o Manages and monitors servers on a daily basis to assure uptime metrics are maintained. o Recognizes and responds to service outages and problems quickly to return systems to service.o Consults with IT management to assess server and storage needs and life cycles.• Provides for the ongoing hardware and software needs of both servers and storage.o Hardware, software procurement and requirements life cycle and upgrades are identified and coordinated with IT management. User requirements and specifications established, costs obtained and budget recommendations prepared and given to management for annual capital requests.o Software upgrades are facilitated as requested by management staff. Coordinates and plans software installations with Change Control to minimize system down time.o Maintains and serves as focal point for Windows Server and Storage System. Provides and/or coordinates all upgrades and changes to server and storage systems. Acts or serves as a primary point of contact for n-tier issues.o Maintains accountability for server and network assets.

•Install, support, and maintain hardware and software infrastructure for numerous clients according to best practices, including servers, routers and switches, wireless access points, and firewalls. •Provide technical services and support for the following areas:oNetwork level: WAN and LAN connectivity, routers, firewalls, and security, internal systems, cloud and network infrastructure.oMicrosoft related technologies: Windows Server, Exchange, SQLoRemote access solution support: VPN tunnels, Terminal Services, LogMeIn, VMware ViewoRemote monitoring and management of system alerts and notificationsoAssess network performance to ensure that it meets the present and future needs of the business. Provide network planning recommendations to clients.oCommunication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages•Efficiently install, configure, administer, and maintain VMware environments and hosts, Cisco ASA and Fortinet firewalls, MS Windows 2012 and older servers, Microsoft Exchange 2013 and older servers.•Active decision maker regarding purchases of new equipment and production support. •Provided Tier 3 level support for all assigned client environments as warranted as well as assisting Tier 1 and Tier 2 technical staff when needed•Ensure thorough systems and network documentation, including maintaining each account’s network matrix, backup configurations, and network diagrams

•Handle all communications with ECRS (Catapult POS system) support personnel, to include troubleshooting equipment and software issues•Responsible for the implementation, configuration, coordination, control and maintenance of all network infrastructure, and telecommunications.•Website support - interface with Marketing Manager and third party providers as required/directed.•Coordinate/research/develop/manage E-commerce (on-line shopping) implementation with Marketing Manager.•Research best IT practices of comparable co-ops & businesses with eye toward back and front office integration. Specifically, explore automated export and integration capabilities between POS system, accounting (QuickBooks) system, and third party systems (major vendors).•Optimize systems capabilities in general (file cleanup; knowing when to upgrade hardware and software).•Manage systems security and backups.•Determine and present written cost/benefit proposals for infrastructure technology need and improvements to meet business requirements •Perform systems audits on a regular basis.•Train staff in use of systems and software.•Understand technical requirements of job and consistently apply technical knowledge.•Perform tasks consistently at an acceptable rate as outlined by the General Manager.•Organize tasks efficiently, maintain focus, and stay productive.•Ensure PCI compliance at all times.•Document all hardware & software including licensing & network map.

•Support the organizations mission through effective network and systems infrastructure administration •Install, manage and maintain Microsoft network and data systems infrastructure to provide highly available network resources •Analyze and present written cost/benefit proposals for infrastructure technology need and improvements to meet business requirements •Plan, develop and deploy approved network and security solutions•Manage network projects in accordance with technology plan, budget and schedule•Oversight for user access control to ensure integrity and secure access of all data residing on SG network resources•Provide level 3 technical support to IT Support team•Responsible for reporting network KPI’s, maintaining network SLA’s, documentation of network, data and systems applications, procedures, network topology and IT network equipment inventory•Prioritize work and define solutions based on business needs, to include multi-tasking to handle multiple requests in any given time frame•Develop and conduct various training and instructions to assist workforce in maximizing use of all deployed technology•Assist with implementation and deployment of approved IT initiatives•Identify necessary network, data and systems improvements and propose solutions to the IT Leader•IT disaster recovery planning and testing•Enforcement of data governance and change management policies•Participate in rotating after hours schedule to provide IT support to workforce

•Design, architect, implement, and optimize new and existing IT infrastructures, systems, and networks. •Efficiently administer and maintain VMware environments and hosts, Cisco ASA firewalls, MS Windows 2012, 2008, and 2003 servers, Microsoft Exchange 2013, 2010, and 2003 servers.•Active decision maker regarding purchases of new equipment and production support. •Evaluated and organized entire I.T. environments of numerous clients •Provided Tier 3 level support for all assigned client environments as warranted•Ensure thorough systems and network documentation, including maintaining each account’s network matrix, backup configurations, and network diagrams•Implemented numerous VMware ESXi servers to provide multiple virtual hardware platforms

•Responsible for entire LAN, WAN, and I.T. systems of entire organization as well as all training of all organizational employees. •Efficiently administer and maintain Cisco ASA firewalls, HP switches, ShoreTel VOIP system, MS Windows 2008 and 2003 servers, Microsoft Exchange 2010 and 2007, VMware environments, Xirrus wireless LAN, and AVG Anti-Virus. Active decision maker regarding purchases of new equipment and production support. •Evaluated and organized entire I.T. environment as a result of neglect by and sudden departure of predecessor. Developed all processes, procedures, and documentation related to software use, training, and operation. •Implemented changes within the environment that saved the organization over $40,000 annually. .

•Solely responsible for technical implementation, support, and training of all organizational employees. Successfully supervise technical support staff and configuration / maintenance of all Microsoft Online Services. •Efficiently administer Cisco firewall, MS Windows 2008 servers, and Trend Micro Anti-Virus. •Developed all processes, procedures, and documentation related to software use, training, and operation. •Implemented and establish several SharePoint sites for access by various levels of internal and external users. •Created and developed dozens of operating procedures for the company in compliance with best practice guidelines. •Created all job descriptions for each level of support within the company, as well as produced all training materials utilized by employees.

•Systematically provided server configuration services related to Active Directory, GPOs, MS Exchange 2003, Trend Micro Anti-Virus, Laptop Encryption, WSUS patching, and printing. •Administered security and distribution groups, users, and other components of the Active Directory for two domains. •Successfully oversaw the administration, functionality, compliance, and maintenance of several hundred Blackberry devices. •Efficiently assessed, revised, simplified, and documented all backup processes and procedures. •Adjusted all contracts and cellular phone plans saving approximately $30,000 annually. •Created guidelines demonstrating step-by-step procedures for daily and irregular tasks.

•Successfully provided configuration, operation, and maintenance services to 100+ servers in dozens of client environments. Efficiently administered server configuration related to Active Directory, GPOs, MS Exchange, Symantec Anti-Virus, Trend Micro Anti-Virus, Kaseya Patching, local network, and printing.• Managed timely configuration and maintenance of company system backups using either online and / or tape technologies. •Migrated users in several domains from Windows 2000 Server to Windows Server 2003 environments and other domains from Windows Server 2003 to Windows Server 2008 as well as MS Exchange 2000 to MS Exchange 2007. •Provided organization and update to all client and internal environments, in compliance with Information Technology Infrastructure Library (ITIL) certification. •Implemented changes to internal and external environments using TLS within Microsoft Exchange, in compliance with HIPPA and ITIL email guidelines. •Created and developed dozens of operating procedures for the company in compliance with ITIL and best practice guidelines.