Dan Lowry Email & Phone Number

Radnor, Pa, Us

Leading an organization of 60ish amazing human beings.

Radnor, Pa, Us

Managing a team of integrated absence specialists for one of the largest customers in our book of business.

Oakland, Ca, Us

- Project Manager for the implementation of COVID-19 related leaves and time off policies ensuring compliance with all Federal, State and municipalities requirements for minimum paid time off timeframes and amount of pay.- Liaison with Manager of Employee Relations and HR Business Partners to develop processes and procedures for production and non-production employees- Develop a system to track and monitor employees who need continued accommodations to be off work- Partner with legal and outside consultants to analyze trends and evaluate best practices for adoption by Clorox- Prepare recommendations for approval by VP, Total Rewards and Technology on policies and practices

My wife and I made an attempt to travel around the world, however our trip was cut short due to COVID-19.

Boston, Ma, Us

* Responsible for day to day supervision of a team of Disability Claim Case Managers to ensure appropriate, accurate and timely management of short term disability claims.* Responsible for the selection, on-boarding, performance management, and technical and professional development of staff.* Monitor performance of Case Managers and provides immediate feedback on claims management and customer service.* Perform quality audits to maintain departmental standards.* Ensure all policies and procedures are adhered to within unit.* Monitor workflow and meeting of customer performance guarantees at the case manager level. * Addresses immediate service issues. * Assist in new business installation issues as well as renewal issues.* Focuses on claim process and facilitate suggestion for improvement. * Currently coordinating several projects relating to the improvement of office-wide customer service.

Boston, Ma, Us

• Partnered with business leaders and front-line resources to apply lean methods and concepts to improve business effec-tiveness and efficiency.• Trained front-line managers on continuous improvement and development concepts, two different models for coach-ing, and provided insight into facilitation of huddles, problem solving sessions, and change management.• Developed and conducted virtual and in-person training sessions as well as presentations for Liberty Management Sys-tem (Lean / Continuous improvement) concepts. Audiences ranged from 10 to 40 people in size.• Undertook organization’s first ever back-to-back, all-day Diagnostic Baseline Review (DBR) workshops. • Organized first ever completely virtual DBR, including all technical aspects of the day’s proceedings.• Led a work stream for both diagnostic and design phases for continuous improvement installation. Facilitated the cre-ation of standard work for both familiar and unfamiliar organizations and workflow.• Asked to mentor a new coach within nine months in role.

Boston, Ma, Us

• Mentored two new-hire trainees within first year in role. Reviewed all documentation, determinations, phone behaviors, and planned weekly meetings to review results, institute new goals, and provide feedback.• Conducted review and investigation on short and long term disability claims, including initial determination and ongoing case management on Fully Insured, Advise to Pay, as well as state-specific statutory products (California, New Jersey, and New York) for over 15 customers. Performed calculation of benefit s for several of the most complex customers.• Selected by corporate trainer to assist in developing new ways to present training modules for upcoming training classes.• Volunteered for leadership role within office newsletter. Recruited three enthusiastic new members, delegated roles based on participants’ strengths, and received internal award for efforts and leadership on second newsletter produced• Completed Management Assessment Program (MAP) in addition to maintaining case load.• Continue to maintain above-average numbers in all audited aspects.

Boston, Ma, Us

In this role I review contracts with employers to determine eligibility for disability benefits. Once the elgibility is determined, I make decisions about reasonable time frame for injuries or sickness, and work with employers to develop a plan to return the employee to work.

Boston, Ma, Us

• Negotiated insurance claims with owners of vehicles that have been deemed totaled by insurance standards.• Explained complicated procedures to customers and individuals harmed by customers, while maintaining a positive image of Liberty Mutual Insurance.• As a result of strength in case and time management, consistently hold a lower caseload than many peers.

Chicago, Illinois, Us

• Recruited Phoenix candidates for the company’s largest local and national account.• Upheld leadership role within recruiting group to include coaching recruiters with performance issues• Screened and interviewed candidates for a variety of positions within the health care and IT fields.• Performed comprehensive training for new hires, including job shadows, listening to recruitment calls, providing feedback on in-person interview techniques, and customer interactions, as well as performed ongoing training for existing staff.• Set expectations for contractors and followed-up by coaching issues such as phone presence, attitude towards peers and management, and attendance

Bachelor'S Of Arts, Pre Law

Ba, English