Dan Lubanga Email & Phone Number

Nairobi

Provider of a pre-integrated suite of modular apps covering the major service assurance domains of Workforce, Trouble, Fault, Performance and Inventory Management delivering single point or E2E monitoring and management of the CSP's entire network operations arena; based in Florida, USA with regional offices in the UK and Bahrain• Provide custom solutions and technical support to team of 5 Sales Executives in the EMEA region• Conduct client meetings to understand their technical issues and to perform demos of the entire product suite• Build solution prototypes to capture customer’s visions• Organize customer workshops to educate customers on industry trends • Provide feedback to PLM customer requirements• Provide technical leadership to the deployment group re: customer expectations

• Initially served as Program Consultant, where deployed 2+ system types in the companies offering (NetBoss Acuity, Manage IT, XT, Performance, Root Cause Analysis, Reporter, Executive Dashboard) (07/2011-06/2013)• Assumed role of Global Team Lead, Program Consultancy in 07/2013, where led OSS system deployment activities and supervised a team of 15 • Identified overall scope of engagement and the critical impact areas where business processes needed to be analyzed and enhanced following an integrated OSS solution• Designed and led the identification and specification of business solutions in complex customer environments• Designed, developed and supported device-facing modules running on the company’s array of products • Worked with app developers to test and implement integration solutions• Organized and ran customer workshops, as well as sales initiatives• Acted as SME in OSS business process tools, techniques, methods and the product base• Performed design reviews and produced documentation for integration architecture

Nairobi, Kenya

A transmission domain vendor specializing in IP Microwave backhaul; HQ in California with offices across the globe• Deployed and supported company systems across customers in Africa• Identified customer requirements and provided feedback to development team• Identified weakness in deployed microwave network as part of the PPDIOO cycle, utilizing EMS data

Certified Networking Professional

Certified Associate, Database Administration

Btech, Electrical And Communications