Daniel Lyons Email & Phone Number

Buffalo, New York, United States

Providing security services at the Robert H. Jackson U.S. Courthouse.

Getzville, New York, United States

Investigate and resolve customer correspondences received directly or through a regulatory agency for mortgage and consumer loan accounts. Research and identify root causes; work with management to identify process gaps and establish procedural changes to mitigate future occurrences.

Buffalo, New York, United States

As the primary telephone customer service contact for inbound digital banking customers’ calls, used related software, mainframe applications and appropriate documentation as well as worked directly with external business and corporate customers, product managers, sales representatives and treasury management operational staff to resolve product issues, solve customer problems and more complex inquiries for all treasury management products

Buffalo, New York, United States

Researched and resolved incoming customer issues related to web banking and card transactions in a timely and accurate manner, made decisions regarding the placement of exclusions (allowing authorized transactions) by researching the current activity and analyzing the normal pattern of activity to mitigate potential losses as well as changing user credentials and reissuing cards as necessary when fraud was suspected

Buffalo, New York, United States

Completed mandatory investigative tasks as well as coordinating with other bank departments and compliance personnel to investigate high risk customers and reported suspicious activity to ensure the bank’s adherence to State and Federal regulatory compliance regarding money laundering and terrorist financing by completing case reports (case management software, narratives and numerous documents) including customers’ credentials, accounts, transactional activity and thorough background checks.

Buffalo, New York, United States

Utilized bank databases and outside vendor websites to conduct Quality Control (QC) review of mortgage documents of preparers (various required forms) for accuracy and identified necessary revisions prior to forwarding for signatures of customers involved in loss mitigation.

Batavia, New York, United States

Accountable for all administrative matters including internal and external training, community relations, disciplinary process, project management, employee safety, performance appraisals, employee promotions and hiring, in the eight county region of Western New York.Supervised specialized units, sections and civilian staff, coordinated law enforcement operations at major incidents, natural disasters and large-scale planned events in conjunction with other emergency responders and community stakeholders; police chiefs, county sheriffs, community leaders, elected officials.Conducted and reviewed administrative investigations and reports including critical incidents, to ensure compliance with applicable laws, policies and procedures, prepared and analyzed statistical reports.Effectively managed extensive public speaking, media relations, and community outreach.Conducted audits of assigned areas of responsibility and reviewed audits of subordinate units ensuring compliance with laws, policies, procedures, identifying problem areas, recommending improvements.

Bachelor Of Science - Bs, Criminal Justice/Law Enforcement Administration

Master Of Arts - Ma, Criminal Justice/Law Enforcement Administration