Dan Mahler Email & Phone Number

London, England, Gb

Project Management• Lead client sessions to gather and prioritize requirements (user stories) and create solution documentation, facilitating seamless project alignment.• Manage project implementations, effectively setting and overseeing project scope.Solution Engineering• Collaborate with the sales team to design and build tailored solutions for customer-specific use cases.• Assist the sales team with prospective client demos, providing technical expertise.Customer Success• Act as a Customer Success Manager for key accounts and assigned customers, ensuring client retention and satisfaction.• Provide comprehensive customer support and advocacy during the delivery and implementation of Eposly.• Create end-user training documentation and conduct workshops, leading to increased product adoption and proficiency among clients.Salesforce Administration/Configuration• Serve as a product expert on Eposly Solutions, overseeing platform configuration, lightning layouts, page layouts, and visibility permissions to meet customer requirements.• Guide data deployment and maintenance to enable the scalability and versatility of the Eposly solution.Product Engineering• Gather feedback from clients to develop a roadmap based on enhancement suggestions.• Maintain product, procedure, and training documentation.• Work closely with the development team in an agile environment to drive product improvement and enhancement.Development• Assist the DevOps team on various projects, including Apex classes/methods, triggers, and LWCs.

Salesforce Administration• Design an efficient and scalable data model. Configure data integration and automations, including alerts and flows, to create solutions for business needs.• End-user training documentation and workshops to ensure understanding and user adoption of customizations.• Automations, including email templates, alerts, process builders & flows, to properly provide solutions for business needs.• Salesforce Security – ongoing maintenance and structuring of roles/profiles/permission sets/sharing settings.• User Interface Customizations – lightning layouts and page layouts to facilitate user experience and management.Business Analysis• Improve business processes, data quality, and reporting by identifying pain points, consulting with business colleagues, undertaking discovery, designing solutions, and engaging in continual evaluation and improvement.

Rexburg, Idaho, Us

Responsibilities as a Strategic Comm Coordinator:-Technology Administrator/Governance: Chair a governance board for an internal software platform (CampusGroups) to analyze business needs, guide platform adoption, and implement feature adoption. Also, work as a platform admin adding users, consulting with clients about how to best use the platform, and designing platform functionality to fit client needs.-Strategic planning: Work with clients to ensure their marketing/communication strategy supports the mission and strategic priorities of the organization, fits within the university's branding framework, and supports departmental objectives.-Consult with clients: Guide clients to leverage appropriate creative resources and university channels to maximize their message to the appropriate audience at the appropriate time.-Project management: Manage a variety of communication projects to ensure the proper message is delivered when and where it is needed. This requires a high level of cross-team collaboration and coordination.

Rexburg, Idaho, Us

Responsibilities as a Student Support Coordinator:-Project management: Managed a variety of communication projects to ensure the proper message was delivered when and where it was needed. This required a high level of cross-team collaboration and coordination.-Team Leadership: Led a team of creatives that met the marketing/communication needs of a department with 7 areas and 100+ employees. Also led an event management team with the responsibility of running events Monday-Saturday.-Event Management: Ensured the quality of programming, collaborated with various departments to provide the appropriate resources for events, and continually evaluated programming and processes to improve overall business function.

Rexburg, Idaho, Us

Responsibilities as an Activities Advisor:-Team Leadership: Led a team of students to build the outreach and marketing arm of the BYUI Activities Program. We worked to improve the internal brand and recognizability of the program and increased touch points with students through digital means and in-person awareness activities.-Cross-Team Collaboration: Regularly worked with colleagues to improve internal relationships and collaborations. Improved business processes related to data gathering and reporting.

Rexburg, Idaho, Us

Responsibilities as an Outdoor Learning Center Advisor:-Programmatic Director: Supervised youth and collegiate programming that served 3000+ participants each year. Managed and improved programming to facilitate experiential experiences and learning for all participants.-Management: Hired, trained, and managed 3 sets of staff members each year. Training included ropes course facilitation, group management, customer service skills, risk management, and experiential learning facilitation. Provided performance evaluations for each staff member.-Maintenance: Performed routine inspections and maintenance on ropes course elements. Assisted Facility Supervisor when needed.

Rexburg, Idaho, Us

Responsibilities as the Outdoor Learning Center Facilities Supervisor:-Facility Management: Performed routine maintenance for all OLC facilities. Supervised and guided the OLC staff in their facility maintenance responsibilities. Coordinated maintenance with industry professionals when required. -Project Management: Collaborated with OLC leadership and the on-campus facilities management department to plan and execute projects to improve the Center and the participant experience. -Programming: Assisted in the supervision of OLC programming. Collaborated with OLC leadership to make improvements to the programming.

Richmond, Va, Us

-Leading client sessions, gathering /prioritizing requirements (user stories) & creating solution documentation-Configured data integration and automations including alerts & process builder to solution for business needs-Lead weekly sprint review meetings to review enhancements and prioritize sprint backlog-End user training documentation and workshops to ensure understanding and user adoption of customizations-Automations including email templates, alerts, process builders & flows in order to properly solution for business needs-Salesforce Security – ongoing maintenance and structuring of roles/profiles/permission sets/sharing Settings-User Interface Customizations – lightning layouts and page layouts to facilitate user management-Participating in live workshops exploring best practices around Salesforce.com and the broader Salesforce ecosystem-Participating in professional development topics for Salesforce administrator / business analyst roles

Salesforce Administrator, Salesforce Administrator

Master Of Business Administration - Mba, Business

Master’S Degree, Management And Leadership

Bachelor Of Science (Bs), Exercise Physiology