Dan Mccoig Email & Phone Number

Walkertown, Nc, Us

Atlanta, Georgia, Us

SUMMARYThe Franchise Business Consultant (FBC) for Auntie Anne's serves as the bridge between FocusBrands and our franchise community. The FBC provides leadership, influence, and expertise to create partnerships with each franchisee. The FBC provides advice, counsel, coaching, and assistance to the franchise owners to impact sales, profits, and operating standards. The FBC leverages relationships to ensure achievement of the short and long-term goals of the Company. RESPONSIBILITIESPartner with the franchisee to assist with developing business plans to maximize improvement (operations, marketing, training, human resources, etc)Collect and maintain an active working knowledge of the key business metrics for their assigned franchisees portfolio of restaurants and use these metrics to analyze issues and opportunities for each restaurant and the franchisee's business as a whole.Ensure franchisee compliance with all Standard Operating Procedures, Operations Audit Reports and Mystery Shops and develop corrective action plans where appropriateServe as franchisee representative and advocate with Auntie Anne's points of contact and Focus Brands managementEmploy effective interpersonal and negotiation skills to effectively drive business objectives and manage changeFully understand the purpose and benefits of new programs and decisions in order to effectively influence franchisees and obtain requisite buy-in; provide feedback when programs or communication are inadequateActively share and assist franchisees in adopting best practices.Assist in restaurant openings that occur within and occasionally outside of the assigned territory. Driving results in both sales and building core competency in Standard Operational Procedures.

Franklin, Tennessee, Us

Respond to restaurant operations requests from franchised restaurants and operators.Guide Franchisees to maximum potential return on Hardee's/Carls jr restaurants as the operational expert for CKE.Cultivate and maintain effective franchisee relationships focusing on owner engagement and retention strategies.Demonstrate knowledge and expertise with CKE systems and industry related support technologies including, but not limited to Zenput Assessment Technology, CPR online, reward programs, Pricing Strategies, Sandleman Research reporting, P&L performance reports, and company-supported price positioning software solutions (e.g. Hotel Compete, Lanyon, Rate Gain, Travel Click resources, etc.).Monitor guest satisfaction scores, brand ranking, Performance compliance, QSR scores, and other metrics to identify greatest opportunities.Understand and utilize appropriate tools, checklists, and resources for applicable service delivery models to ensure effective and consistent virtual consultation services.Demonstrate mastery of virtual consultation delivery techniques. Digital, video, and online conference calls.Support Restaurant implementation and use of CKE strategies, local sales planning, and participation in programs and resources from all CKE departments.Review brand compliance and facilitate necessary activities and actions to meet standards.Generate required post-consultation follow-up correspondence to franchisees within required time frames.

Franklin, Tennessee, Us

Knoxville, Tn, Us

Knoxville, Tn, Us

Directed the management of seven company owned restaurants.Buddy's is a Quick Service, family owned restaurant chain headquartered in Knoxville, TN. I began as an Assistant Manager and held the following positions thereafterGeneral ManagerDirector of TrainingFranchise Business ConsultantDirector of MarketingDistrict Manager

Knoxville, Tn, Us

Arlington, Virginia, Us

Honorable Discharge, letters of commendation, Service Ribbon. Active duty 1983 Reserve Duty 84-88

Fine/Studio Arts, General

Audit Certificate, Science & Cooking: From Haute Cuisine To Soft Matter Science (Chemistry) Harvardx - Spu27.1X Started

Cooking And Related Culinary Arts, General

Professional Certification, Professional Media And Marketing