Daniel Mcgoldrick Email & Phone Number

Burlington, MA

Middleboro, MA

Sole technical writer reporting to vice president of Field Operations. Mueller is a leader in Advanced Metering Infrastructure (AMI) networks. I work with hardware, firmware, and software engineers to create hardware installation manuals, operation and maintenance manuals, product sheets, software user guides, standard operating procedures. Create customer.

Cambridge, MA

Create technical documentation for developers, business analysts, and system architects in financial services, healthcare, insurance, and other industries. Pega's leading-edge BPM software, PRPC, enables customers to create modular, flexible applications that automate operations and optimize customer interactions. I work with developers and product owners.

• Developed end-user materials for industry-leading software for the healthcare payer market.
• Created change package and hot fix documentation for three code bases, working closely with QA, maintenance, and release engineering teams and management.
• Trained and mentored offshore writing resource in processes and tools for various projects.
• Implemented new interactive template for developers creating hot fix documentation. Trained maintenance team on its use and benefits. Devised new review process, dramatically reducing documentation turnaround time.
• Developed documentation review process for change packages, enabling collaborative input from developers, offshore resource, QA, and customer-facing personnel.
• Received TriZetto Outstanding Performer award for documentation process improvements.

Created electronic and print end-user documentation for healthcare IT professionals. For end users, I created online help and installation materials. For internal audiences, I wrote technical reference material for software developers and provided technical and training materials used by installation and deployment personnel, software engineers, RFP staff.

Wrote end-user functional documentation and online help for enhancements to a large medical financial software application. Performed testing of beta versions, reported bugs and provided feedback for improved usability to software engineers. Created and maintained project plan for multi-author projects.

Researched and wrote project descriptions for company printed materials, including annual report, brochures, direct mail, presentations, staff resumes, and proposals. Developed standards for all company publications, with an emphasis on proposals and marketing materials. Created and maintained company database for government proposals.

Bs, Journalism

Certificate, Technical Communications