Dan Moran Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Orbit is an award-winning web design and development company based in Chicago. In my time there, my responsibilities included: - Conducting content audits before start of project to drive content & SEO strategy decisions.- Auditing GA for optimal configuration ensuring accuracy of metrics.- Identified high performing content and documented content types for sitemap recommendations.- Build out and test key conversion pages for website redesign projects to demonstrate content standards & style for client content entry.- Create template examples for multiple post types to demonstrate full post type functionality for client’s website team. - Lead CMS training for clients in WordPress and Drupal CMS, ensuring that clients are comfortable with features and functionality of the new website. - Quality Assurance testing.

Los Angeles, Ca, Us

As a contractor at the American Medical Association, my duties included: - Migrated hundreds of pages of multiple content types for AMA website redesign. - Ensured accurate transfer of content between versions of Drupal CMS, including images, video, relative links, and metadata. - Created & maintained spreadsheets for tracking content migration efforts and categorizing issues that arose during migration process. - Interfaced with content managers & IT department to provide progress reports & highlight technical issues that arose during migration for investigation & resolution. - Created metadata for multiple content types.

Chicago, Il, Us

Vanguard Technology offers a full-service approach to website development, upfront strategy and content management in the association (.org) space utilizing the Enterprise CMS Sitefinity. As a Content Specialist and Client Service Manager at Vanguard, my responsibilities included: - Served as primary point of contact for clients post-launch for content strategy questions, CMS consultations, and user issues via ZenDesk customer support. - Contributed to revenue goals by promoting post-launch book of services including custom front end and back end development offerings, UX consulting, and 3rd party integrations. - Conducted in-depth content audits & migrations from existing .org sites to Enterprise Sitefinity CMS. - Trained clients on use of Sitefinity CMS & banner advertising management software. - Initiated changes to annual loyalty contract based on client feedback & operational challenges.

Philadelpha, Pa, Us

BeerMenus.com was founded to help craft beer lovers find their favorite beers nearby. Bars, restaurants, and beer shops can add their menus and promote their selections online. Today the site includes over 20,000 bars from all over the country and over 100,000 beers. Search for your favorite beer to find it near you, or browse bars nearby to see what they’re serving.As a Customer Success Manager with BeerMenus, my responsibilities included: - Troubleshot user issues on craft beer marketing platform via email, ZenDesk, & phone. - Installed proprietary HTML widgets on client websites in multiple content management systems. - Held orientation phone calls with customers to educate them on new software features, helping them optimize their account- Personalized digital menu pages for clients by creating custom banners, backgrounds, and CSS customizations. - Documented software bugs & interface with product team to drive direction in product development .

Chicago, Illinois, Us

- Recruited multiple consumer market research projects for Fortune 500 companies.- Demonstrated & developed exceptional communication skills honed through thousands of hours of conservations with consumers about their needs & how they can be better served- Consistently identified & targeted different segments of customers to provide client with diverse range of perspectives on their product.

Freeport, Maine, Us

- Facilitated increases in ease & speed of checkout and drove 25% increase in customer satisfaction with LL Bean Skokie. - Received “Golden Boot” customer service award for highest team Point of Sale score in Midwest region over successive quarters.- Demonstrated ability to build long-term relationships with customers by driving customers to LL Bean’s loyalty program.

Bachelor Of Science (B.S.), Journalism

Education record