Led the end-to-end consumer experience for key customer journeys across Xfinity's digital ecosystem, including the redesigned MyAccount experience on xfinity.com and the Xfinity Privacy Center.

Led the strategy, prioritization, and execution of the quarterly and long-term operations roadmap for the Xfinity Assistant, Xfinity's chatbot.

Guided a cross-functional team of Journey Designers, UX Designers, and Business analysts to create ideal future-focused customer experiences that yield positive financial and operational impacts

Executed strategic analysis and opportunity evaluation of customer experiences, both overarching and transactional, utilizing customer surveys and internal operational metrics; Owned end-to-end execution of comprehensive Competitive Benchmarking.

Built team dedicated to the design, development, and implementation of statistical and visual analytics solutions; Owned product catalog of 50+ applications that delivered market intelligence to drive both productivity and revenue growth utilized by internal and external stakeholders; Provided ad-hoc analytic solutions to the business in the areas of cost modeling, natural language processing, machine learning, benchmarking, spend analysis, data normalization, and data classification.

Managed and executed strategic category plans for direct material and indirect services category spend totaling $250MM+ annually; Supported strategic cost-savings sourcing initiatives; created and implemented Category Management support program for New Product Development projects; initiated and developed Supplier Performance Management program for Indirect services; Completed and executed contract negotiations with material and service vendors; Engaged in ad-hoc in-depth analysis of key commodities, current-market outlook, and cost-driver indices.

Managed, developed, and coordinated research efforts for several highly confidential searches; Worked daily to develop and maintain numerous research and knowledge documents for major search clients and proprietary databases for internal researchers and recruiters; Engaged in cross-sectional projects supporting the consumer, retail, sales, technology, legal practices; completed comprehensive market analyses within the Sports & Entertainment and Consumer sectors

Developed and implemented streamlined commodity pricing process to optimize performance and ultimately save valuable human resources; exercised Six Sigma business management strategy; Engineered an updated risk assessment tool that was adopted globally; Worked closely with internal and external business partners to assess the opportunity costs of potential sourcing changes worth $500M annually