Responsible for new business development, strategic partnerships, and helping drive efficiency for partners. We help empower organizations through our Agent Engagement Solutions. as well as creating efficient and effective revenue cycle management solutions for consumer, commercial, and healthcare verticals.

We provide Lending Partners and Service Providers opportunities to strategically align with a focus on delivering the highest levels of ROI. With 25 years of outsourcing experience, and handling every facet of the Revenue Cycle in Consumer or Commercial Portfolios our experts help drive the most effective solutions to help manage our clients Accounts Receivable and Outsourcing Strategies. We offer solutions such as Portfolio Sale Management, Outsourcing, Digital Transformation, Consulting, Collections and Customer Service. With a global network we are positioned to ensure the highest levels of efficiency, compliance, performance tied to an ease in doing business.

Responsible for New Client Acquisition, Sales, and Business Development.

VICE PRESIDENT, COLLECTIONSRecruited by Senior Vice President to spearhead recovery of charged-off, overdrawn checking accounts. Command $1B portfolio and $10M budget. Drive process improvements, policy administration, and employee development. Direct 60 customer support and collections professionals across 2 call center sites while managing partnerships with 13 third-party collection agencies and 60 attorney firms. Provide continual forecasting and industry trend data to senior management. Oversee project resources, progress, and completion timeframes.Operational LeadershipOrchestrated seamless merger of Wells Fargo and Wachovia recovery departments. Guided all procedures to minimize impacts on customers, team members, and internal partners. Spearheaded implementation of up-to-date technologies and systems for enhancing call center operations. Established and analyzed metrics to form strategies for reducing talk time and abandoned call rate. Integrated communications system that streamlined connections between appropriate parties, facilitating increased collections efficiency and call quality. Successfully recovered $400M over 8 years.Evaluated, researched, and proposed sales strategy to C-level management that produced more than $25M in sales revenue between 2008 and 2011.Achieved 60% reduction in abandoned calls and 25% increase in dollars collected per collector hour worked.Recognized as industry expert in collections of deposit account recovery by American Banker's Association.Passed all internal and external regulatory audits.Workforce DevelopmentActively identify individual employee career goals and provide growth resources to uphold morale and limit turnover. Coordinate formal development opportunities, including an external mentoring program. Establish open-door policy to offer one-on-one guidance while promoting professionalism and accountability.Maintained lower than 10% attrition rate in high-turnover call center environment.

Promoted by Senior Vice President to command collections and recovery of private label and bankcard portfolios. Supervised 15 vendors, debt buyers, and attorney firms, and mentored an in-house call center team to maximize collection efficiency ratios. Pinpointed key performance indicators and incorporated metrics to facilitate improvements.Led research, testing, and management of technologies and systems implemented to propel call center productivity. Restructured vendor network to obtain best pricing and recovery rate, and piloted the evaluation, selection, and sale of charged-off portfolios. Served as subject matter expert for beta testing of a graphical user interface collections system. Developed and presented operational analysis and staffing plans to senior management. Generated a 30% decrease in dropped calls. Diminished loss rate by 20%.Accomplished 25% increase in right party connects per hour. Raised dollars collected per hour by 25%.SUPERVISOREarned promotion and directed collections of a delinquent private label portfolio to lower delinquency and loss rates. Partnered with risk team to build and evaluate portfolio-scoring models for optimizing cure rates on the new portfolio. Administered dispute resolution, bankruptcy processing, debt management processing, and outsourcing. Led interviewing, hiring, training, and management of new collections team, and cultivated team to build succession plan as organization grew.