Danna Davis Email & Phone Number

San Francisco, Ca, Us

Austin, Texas, Us

Senior Renewals- Customer Success Representative, 2010-current• Led sales support services for top 100 tier US strategic enterprise customers, including Toyota, Southwest Airlines, Caterpillar Inc., and Amgen. Responsible for a $50 million annual quota of software and hardware renewals.• Achieved renewals quota each year for the past 5 years, at an average of 102% of Available-To-Renew (ATR) attainment, despite increased competitive and marketplace challenges. • Served as Interim Support Sales Manager- Q3 FY14. Led weekly team calls, reviews of all quarterly renewals forecasted, problem-solving, and action items to meet goals. Conducted weekly forecast calls with VP with emphasis on action items to retain renewals at risk of cancellation.• As team lead, mentored team members, trained new members, assisted manager on balancing account assignments and forecasting of renewal revenue & cancellations.• Grew revenue base by upselling multi-year and additional services into accounts.• Built partnerships with internal teams including Customer Success Managers, Sales Reps, Professional Services, Contract Specialists, Legal and Rev Rec to structure & close complex deals and renewals.• Led customer presentations to all levels within the customer organization, including “C” level and VP of Procurement.• Escalated critical support issues to the proper technical assistance and monitored timely resolution.Consistently provided accurate forecasting to ensure no surprises to management.• Responsible for approx. $30 million in annual quota of software renewals.• Conveyed, priced, quoted and sold the value of “Premium”, “Platinum”, “Priority” services and promoted “Advanced Support” programs to enterprise customers.

Pleasanton, Ca, Us

PeopleSoft was acquired by Oracle in Jan 2005PeopleSoft 1995-2005 (PeopleSoft an HR company was acquired by Oracle in 2005)Support Sales Manager- Integral part of the core team which began the PeopleSoft Support Division back in 2000. Within the initial startup team, I was one of four Support Managers helping to organize the processes and policies. In four years, the PeopleSoft Support revenue had growth from $31 to $800 million.- DSO maintenance invoices prior to 1998 were at 41%. By 2004 our team brought that down to less than 1%.- Previous history also included time in the Revenue Recognition department at every quarter end to review and flag risks and “carve outs” that were not acceptable by policy before revenue could be recognized.