Danna Tusing Email & Phone Number

Philippines

Establish and maintain positive relationships with clients through effectivecommunication.Address client inquiries, concerns, and requests with professionalism and aclient-centric approach.Collaborate with relevant internal departments to address and escalatecomplex problems.Proactively identify potential issues and implement preventive measures.Stay informed about industry trends, advancements, and competitor offeringsto provide informedsupport.Document and maintain accurate records of client interactions, feedback, andresolutions.Develop and update procedural documents and guidelines for customerservice processes.Ensure timely responses to client inquiries and follow-up on outstandingmatters.Collaborate with cross-functional teams to convey client feedback andsuggestions.Other general administration tasks.

(Australia Gas Light Account)Top 2 Performer with 99.93% average score in Movers 77 PSTAnswered inbound calls about utilities (electricity and gas) inquiriesFollowed call flow scripting for Compliance/Quality of CallImplemented average time handlingAnswered customer questions about AGL prices and availabilityAttained target sales percentage daily/weekly/bi‑monthly/monthlyProcessed move‑ins and sales for electricity or gas ordersAssessed existing AGL customers with billing inquiries, payment or paymentextensions, andsolar inquiriesMaintained professional relationship with customers throughout the salesprocessOffered sales pitches and closed mobile & internet salesDiscovered customersʼ needs and offered solutions to them through the companyʼs services or products.

(T‑Mobile Account / Messaging)Top 1 Expert / Rock Star for having Outstanding Performance during Product Specific Training and TLC Period for T‑Mobile Messaging (July 22, 2022)Connected directly with T‑Mobile customers through instant messagingDemonstrated excellent customer service skills and writing skillsMade outbound calls to follow up on their inquiries and to provide additionalinformationOffered mobile products and processed orders for customers throughmessagingUpdated with the latest technologies and trends to better serve customersHelped customers in processing payments and payment arrangements onlineExplained bills to customers in detailProvided technical support to customers experienced device issues andnetwork issuesResolved customer service inquiries with real‑time problem‑solvingManaged customer's accounts and shared product knowledgeProvided self‑service options on how to manage their accounts on their end with ease

Top 1 Expert, 113.42% Entire duration of PST Pre‑Prod. (May 25,2021‑August 20, 2021)Top Expert, 110.41% Qlark Bayanihan Town Hall Recognition Top PerformerNovember2021Answered inbound calls and worked directly with T‑Mobile customers inprocessingpayments and payment arrangementsHandled collections to prevent past dues and disconnectionsExplained bills to customers in detailResolved order issues with customer productsOffered products and processed orders for customersProvided technical assistance to customers experienced device issues andnetwork issuesObtained orders from existing or potential customersEnsured customer satisfaction in all areas of sales and serviceAnswers customer questions and makes personal recommendationsProvided self‑service options on how to manage their accounts on their end with ease

(FEDEX Account) Top 10 Agent, February 2021Purple Award (Best Employee), April 2021Answered inbound calls and worked directly with FedEx customers trackingshipmentsDisputed deliveries and reported delivery issuesAssisted customer in filing an insurance claim for lost or stolen shipmentsProvided information and set the right expectations about the timeframe ofdeliveriesProvided complete tracking information about the status of the shipment torecipientsScheduled pick‑up and return pick‑up requests of shippersOrganized and completed the collection and delivery of their packagesTracked records of customer interactions, transactions, comments andcomplaintsHandled customersʼ complaints about delayed shipments and disputedeliveriesProvided self‑service options on how to track their parcels on their end with ease

Top 6 Very Important Performer 2020 (July 2019 to June 2020 Scorecards)Best in TS&R Utilization (Tools) Teamʼs Highest TSNR, 97.22% March 2020Best in CRM (Clarify Usage) Teamʼs Highest CRM, 98.16% February 2020Agent with Highest TS&R Utilization, 97.80% January 2020Answered inbound calls and worked directly with AT&T customersexperiencing technicalissues regarding mobile devicesAssessed network connections and explained networking processesUnderstand customer needs and recommend appropriate products and rateplanDeveloped innovative ways to sell AT&T products and services to customersHandled customer requests for payments, activations, upgrades and otherservices.Explained bills to customers in detailResponded to queries about AT&T services, equipment, promotions, and dataroamingAddressed and resolve customer concerns promptlyProvided self‑service options on how to manage their accounts on their endwith easeEnhanced customer retention and satisfaction by providing outstanding and prompt customer services