Danna Cruzan Email & Phone Number

Northern Arizona

ALPHA ONE INNOVATIONS (AOI) - Offers time-saving and cost effective services to make your life easier. Creatively driven staff with many years of experience, up-to-date knowledge and high ethical standards, can get the job done for you the right way, the first time! AOI offers many services: Online Business Support, Virtual Assistance, Certified Social Media Specialist - SM Tune Up, SM Set Up / Management, Administration and Sales Support, Website Design/Management, Team Management, Branded Image and Document Design, Photography, Photo Editing and Photo Restoration. Online Business Support, Virtual Assistance, Social Media, Administrative and Sales Support services for Coaches, Small Business Owners, Entrepreneurs, Doctors, Lawyers, etc.Demonstrated proficiency in all core office virtual assistant administration functions, including document preparation, internal/external communications, customer service, research, handling problems, data and records management, meeting scheduling, travel coordination and task prioritization.

Encinitas, California, United States

Business Support Specialist. Busy calendar management. Document/contract and image design. Social Media posting. Email marketing with HubSpot. Invoicing clients. Heavy customer service for high end clients.

Online Business Management. Provided administrative (virtually) assistance. Created landing pages, opt in pages, web pages, google forms, graphic designs, contracts, basically anything needed for this busy business. Assisted with course creation. Marketing and social media. Heavy email marketing including creation and scheduling. Customer service for clients and colleagues.

• Responsible for all Office Management, including staff (five volunteer employees), supplies, finances and communications.• Website design and management.• Designs all document templates, wrote office procedures and handles emails and donations.• Event planning and promotion to ensure effective fundraising campaigns.• Established a social media presence on Facebook and Twitter, performs management and creation of engaging content.• Virtual Assistant - all work is done virtually.• Public Relations management entails dealing with photo/film shoots and contracts for usage of our facilities and public appearances.Volunteer Staff Photographer and Wolf Handler

Online Business Management - Executive Assistance (Virtual). Busy calendar management. Email marketing and management. Document creation (contracts, spreadsheets) and graphic design. Website updates and management. Blog creation and management. Finding and saving industry articles to database. Team management.

Online business management. Customer support - nurturing and supporting clients from onboarding to site updates. Website creation and all social media. Document, image and video design. Administrative assistance. Managed sub-contractors schedules and workload. Accounts payable/receivable.

Online Business Management and Administrative (Virtual) Assistance. Assisted in keeping many parts of this business operating efficiently. Busy email marketing - creating and scheduling. Blog posting, image creation, social media. Web page and document design.

Boise, Idaho Area

Update and co-manage social media accounts.Create content and branded images.Branding Management.Virtual Administrative Assistant that handles administrative tasks and customer service and online engagement.Website updates and additions.Email list management.Video creation and editing.

Created all social media accounts and managed all of them. Created content and branded images.Was responsible for branding management and public relations.Virtual Assistant that performed all work virtually and also handled administrative tasks and customer service and online engagement.

Danna specializes in nature, wildlife, people, and animals. Weddings, Events, Photo Journalism. Clients love her style of composition and the way she captures the moment.http://www.digitalsbydanna.com

Online

• Administer all social media programs, including internet forums, blogs and social networking applications to provide solutions and user mediation while cultivating leads and sales. • Recognize and provide creative solutions for problems and implement corrective actions.• Supervises a team of 7 professionals. Recruit, retain develop and review all staff members. Develop schedules and coordinate task assignments to ensure 24/7 coverage of all media.• Arrange and run weekly staff meetings. Organizes all events, travel and Department meetings.• Designs/Governs Department documents and policies, maintains access to appropriate staff.• Monitor, research and track trends in social media, including tools, applications, channels, design, and strategy. Integrate insights into management procedure. • Identify trends that might influence marketing decisions and strategies. Furnishes all supplies and maintains inventory. Conducted administrative tasks for upper management.Live Chat Supervisor, Profit Holdings, Inc. 5/2010 – 12/2010• Directed a team of 10 live chat agents to increase call center customer satisfaction. • Coordinated schedules, administered training, mentored and completed evaluations.• Trained new staff members on company live chat policies and service level standards.• Convey changes to procedures to increase the accuracy, efficiency and responsiveness.

Greater Los Angeles Area

• Served as Executive Assistant to the Senior Vice President, Vice Presidents and other company Executives across multiple locations.• Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Facility Liaison for all outside vendors needing access. • Administered daily office operations and maintenance of equipment including facility management, event planning and coordination, incoming/outgoing mail, breakfast program, office supplies, inventory and emergency coordination.• Controlled conference room reservations system and coordinated the maintenance and cleanliness of all rooms.• Assisted in the planning and execution of all aspects of a major office headquarter move and a later full office closure.• Facilitated several cross-functional meetings. Wrote and distributed meeting minutes to appropriate individuals.• Provided Quality Assurance by proofreading and reviewing technical manual content written by staff in foreign countries for correct grammar and adherence to corporate style.• Participated in annual user conference, CA WORLD, which entailed many months of coordination, editing of hundreds of power point presentations and general teamwork, allowing customers and future clients to have a rewarding experience.

• Performed as sole support to the Vice President of the IT Department and her team of 5 Directors/Managers. Maintained calendars, arranged meetings and composed correspondence.• Administered time and reimbursement expense reports for 60+ employees, and improved personal reimbursement efficiency by ensuring only company-approved items were being paid, which generated a significant cost-savings.• Managed travel, transportation, accommodations and entertainment for the IT Department.• Planned and coordinated all events, trainings and quarterly meetings. • Stocked and maintained all office supplies.• Served as liaison between Executives and vendors/customers.

Provided executive-level support to the President, Legal Counsel, Consultants and Office Manager. Provided general office administration, coordinated and booked travel, prepared correspondence and performed health policy research via the Internet. Prepared PowerPoint presentations and health policy reports for client meetings to bring in new business.

Provided executive-level support to the President, Vice President and the Actuarial Manager and managed the office for a smoothly run operation.Designed and prepared PowerPoint presentations for seminars & meetings to build business.Managed computers (troubleshooting, backup, network, email, and training) and office machines (copier, fax, computers, and scanner) effectively saving funds that would be spent on an IT employee.Performed Internet research of prospective clients and created a data base for the executives to pull info from, was the liaison with insurance carriers for the office which saved the time of the executive for high priority tasks and maintained office files to present an effective record keeping system.

Provided executive-level support for Seven Account Teams, including Five Assistant Vice Presidents and sole support for Department Head Vice President, ensuring maximum effectiveness and productivity for all operations.Designed and streamlined departmental procedures and record keeping which replaced a previous antiquated system with results achieved in time saving and effective record management. Supervised three Executive Assistants and trained them in Departmental procedures which provided effective office operation. Coordinated and prepared yearly enrollment project, which included inventory of stock, ordering, preparing the template, and assembled staff to compile enrollment books which ensured an effective and highly professional enrollment product for prospective clients.Managed ordering of office supplies and service of office machines.Executive Assistant (Compensation & Benefits)Provided executive-level support for two Vice Presidents and three Assistant Vice Presidents.Designed and maintained proxy/annual reports databases that resulted in readily available and current information.

Support to Department Head Vice President, travel, correspondence, calendar. Handled payroll, sick/vacation, & stocked office supplies for 65 administration employees. Designed & updated international, in-house directories, speed dial & worldwide distribution lists. Prepared commercial invoices to ship screening videos internationally.

Certified, Digital Media And Marketing

Computers

Computer Science Courses

Education record

Computer Software Courses, Executrain

Access, Visio, PowerPoint

Education record