Manage day-to-day operations of a startup eCommerce company that has grown from $0 in sales in 2016 to more than $3MM in 2021. Customer base has grown from 0 to 48k customers.Price management/strategy. Negotiate prices with various vendors to ensure company gets the best possible prices and maintains desired margin.Monitor inventory levels and consumer usage so that inventory can be purchased appropriately for our 9,000 square foot warehouse.Perform all accounting work including transfer of sales invoices from Shopify to Quickbooks; entering all vendor bills leading to payments for all accounts payable; managing all bank and credit card accounts; payroll; monthly reporting; and working with an outside accounting firm and investors.Communicate with customers, vendors, accounting departments, project teams, contractors and investors through phone calls, e-mails, and via our online chat system, Zendesk.Proactively communicate with customers regarding open quotes, backorders, shipping delays, core deposits, or warranty claims.Authored and now maintain a training manual so that employees have access to information that is both necessary and helpful to do their jobs.Oversee return portal which includes inspection of returned items and refunds to customers as well as ensuring that inventory counts match in both Shopify and Quickbooks.

Generated and managed custom team apparel/gear orders across 19-state area through cultivating existing customer relationships and acquiring new customers. Customers numbering more than 220 (more than 70 of which were new) included schools, universities, sports teams, and corporations.Oversaw custom orders from initial ideas to final products. As the key point-of-contact on each project, this included managing the artwork for each piece, working with various vendors to find and price all products according to set standards, partnering with purchasing to ensure all products were in-stock and purchased correctly, setting up online team stores when requested/suggested, and working with embroidery, screen printing and sublimation teams. Worked with vendors such as Nike, Under Armour, S&S, Sanmar, Holloway, Badger, and Mizuno to find products that met customer needs, desires, and budgets.Utilized Infusionsoft CRM and Shopworks shop management system to manage pipeline of new business opportunities; to record, analyze and report sales activities and communications; and to process custom team orders from start to finish so that all key deadlines were met. Prioritized and addressed order­ related needs, problems and issues.Sold more than $560k worth of apparel and gear in a 9-month period (totaling approximately 600 orders). Employee of the Month in 3rd Quarter, 2016.

As "Employee Number 4", helped build a successful production operation that landed equity investments from fashion industry leaders Rebecca Minkoff and Gary Wassner.Developed and implemented Socks for a Cause program that raised more than $12k in 13 months.-Collaborated with charities such as the ASPCA, Autism Society, Big Brothers Big Sisters, Down Syndrome Guild, JDRF, Komen, Make-a-Wish, Mental Health Foundation, Ronald McDonald House, and Water.org to create a sock representative of the charity and it's mission.-Provided monthly sales reports and distributed donations to each participating organization.Project managed the production process from design and sampling to manufacturing and delivery ensuring all projects were completed on-time and that payment for each project was acquired.Accounts Receivable. Created and followed-up on all invoices for custom sock orders, wholesale orders, multiple subscription orders, and various other large orders using Billiving system.Managed all customer service initiatives from e-mails to phone calls and saw them through to a satisfactory resolution for both Sock101 and its customers.Managed e-commerce orders and accounts though Volusion system.Managed details of all trade shows and retail booth events. Managed all award submittals.

Operated an experience management consultancy designed to proactively collect, measure and improve patient satisfaction in the medical industry.Created a patient database that included demographic information as well as HCAHPS response data collected through personal phone calls. This method netted a response rate over 35%.Created monthly, quarterly and yearly reports showing all response data collected and provided suggestions for improvement to practice leadership.Acted as a practice-provided patient advocate and information resource that was able to follow through on missing results, medication concerns, unreturned phone calls, billing issues and general questions. This service drove patient satisfaction and improved physician reputation.

Managed front office operations during urgent care hours. Pulled appropriate medical records; verified and updated demographic and insurance information. Collected copays and balances. Prepared medical records for provider use. Scheduled appointments according to practice standards. Provided excellent customer service to all patients, physicians, nurses, and staff members. Held information confidential and adhered to practice policies.

Implemented and directed community and educational outreach events. Planned and coordinated trade shows for business development groups. Planned and supervised significant tours for congressional staffers and community and media stakeholders. Led Six Sigma Green Belt for Growth project in which co-branding guidelines were established and implemented – a first for the company. Provided brand oversight for all communications’ pieces. Created first ever on-line tour toolkit for employees to use when hosting visitors. Created first ever on-line store where company products and apparel could be purchased. Managed various databases including those containing personal activities, trade show costs, and event information. Wrote, edited, and managed collateral including brochures, presentations, annual technical achievement books, capabilities catalogs, articles, award submittals, video scripts, and advertisements. Managed external website content.

Managed various databases of information including those containing departmental proposals and presentations, company clients, and projects. Project directed proposals and pre-qualification documents by leading teams of engineers, typists, and reproduction staff. Wrote, edited, and produced a large majority of the organization’s submittals. Responsible for maintaining biographical data sheets, creating and maintaining collateral, completing bidder’s questionnaires, and performing research.

Prepared materials for proposals and presentations. Responsibilities included typing, material reproduction, collating, binding, packaging, transmitting, and pick-up or delivery in the local area. Collected and managed marketing collateral and presentations. Organized and maintained files; ordered and monitored supplies in support of division activities. Compiled, prepared, and produced reports and other materials in support of development activities. – Prepared and proofread collateral including letters, memorandums, resumes, and meeting notes.