I have nearly two decades of experience working with entrepreneurs and startups to set up and manage the operations that make the wheels turn day to day. Having a strong business acumen I’m able to provide a consultative approach to any project. Specialties include: data entry, setup/customization of operational and marketing tools (ex: CRM, Social Media, Billing systems, Website, Calendars), process review and improvement, expense analysis, contract review and negotiations.

Strategic Professional Services Manager who improves operational results through business process re-engineering and product development initiatives. Areas of expertise:- Business Process Re-Engineering- Strategic and Operational Planning- Service Delivery - Sales Architecture

Formerly Waste Reduction Consultants, Inc.13 years of experience in:- Strategic Sourcing- Contract Negotiation- Vendor Relations- Client Account Management- Leadership and Management- Operational planning, development and improvement

Used solutions based, consultative sales approach to achieve top results.

Management and support of Jacksonville District Sales office: Inventory management, coordination of travel and meetings, administrative assistance to the District Manager, liaison between Sales and Service departments.

In addition to the noted responsibilities of the Customer Service and Service Support roles this position was responsible for auditing and collections of State and local governed accounts (FL, TN, IN, NC, and SC) for accuracy against company disbursement guidelines/contractual agreements.

In addition to all activities related to inbound Customer Service, provided phone based support to Service Technicians in the region and distributed incoming requests as needed.

Diagnosed and resolved inbound billing and service related inquiries. Provided external sales leads to territory representatives throughout the South East.