D’Anna Kester Email and Phone Number

Head Coach for 15 year old National Volleyball Team at A5G Volleyball Club.

-Ran open enrollment and maintained all benefits for all US based employees. -Nurtured and fostered valuable relationships with human capital vendors, including insurance brokers, to optimize benefits offerings and enhance employee experiences.-Managed a fully remote and global workforce.-Drove talent acquisition efforts by spearheading recruitment initiatives, conducting interviews, and making strategic hires to build high-performing teams.. Crafted an employee onboarding plan for new employees.-Implemented standardized programs and policies, improving and driving smooth operations, salary negotiations, and employee retention and engagement.-Solved employee grievances and disputes in a timely and professional manner.

-Kept the Customer Success Team’s initial chat reply time under 2 minutes and the average Customer Happiness Score at 95% satisfied. -Maintained a repository of over 140 support articles by regularly updating and writing new articles when software updates were released by the product team. -Created a daily, 16 hour schedule for employees in 4 different time zones.

-Served a customer base of over 35,000 people.-Effectively communicated complex Property and Casualty policies, simplifying intricate details for customers and assisting them in making informed decisions.-Managed payment processing and skillfully negotiated prices, terms of sales, and service agreements through various communication channels, including phone, email, and in-person interactions.-Played a key role in weekly reporting to leadership, delivering comprehensive customer reports and contributing insights to achieve sales goals and enhance overall performance.

-Demonstrated exceptional respect and empathy while supervising parent/child visits, ensuring a safe and supportive environment for all parties involved.-Maintained strict confidentiality and adhered to professional standards when interacting with foster families and biological families.-Ensured timely submission of detailed documentation within 48 hours after each visit, maintaining accurate records.-Facilitated the smooth transition of foster children to new placements, including foster homes, group homes, and inpatient mental health facilities.-Provided valuable support during check-ins and helped children adjust to their new environments.-Collaborated with children's caseworkers to develop enhanced case and treatment plans, advocating for their well-being.-Utilized trauma-informed care principles and effectively handled crisis situations with professionalism and sensitivity.-Demonstrated a commitment to children's safety by supervising overnight stays in hotels during transitional periods, high-risk situations, or when they were in-between placements.

-Completed MSW internship in the Social Work department of the Jackson County School District, actively contributing to the well-being of students.-Advocated for equal opportunities and support for all students by conducting home visits, participating in various school meetings, collaborating with local agencies to develop comprehensive case plans for at-risk children, representing students in court for compulsory attendance laws, and providing personalized guidance to students, parents, and school staff to address learning obstacles.-Kept detailed documentation in Infinite Campus. -Demonstrated respect and cultural sensitivity by effectively communicating with individuals from diverse backgrounds, including different cultures, languages, religions, and socio-economic statuses.-Utilized language assistance services and translators as needed to facilitate clear and meaningful communication.

-Completed BSW internship in the McKinney-Vento (Homeless Education) Program within the Clarke County School District, serving approximately 350 students.-Proactively raised $400 and collected over 1,200 school supplies for McKinney-Vento students in Clarke County, making a personal contribution to their educational success and well-being.-Advocated for equal opportunities and support for all students by conducting home visits, participating in various school meetings, collaborating with local agencies to develop comprehensive case plans for at-risk children, representing students in court for compulsory attendance laws, and providing personalized guidance to students, parents, and school staff to address learning obstacles.-Kept detailed documentation in Infinite Campus. -Demonstrated respect and cultural sensitivity by effectively communicating with individuals from diverse backgrounds, including different cultures, languages, religions, and socio-economic statuses. -Utilized language assistance services and translators as needed to facilitate clear and meaningful communication.

• Led a team of college students to Budapest, Hungary where we organized a 2 week sport's camp. • Assisted the college students in adjusting to a new culture while in Hungary• Led teams weekly at sports camps • Helped organize, set up, and clean up after camp• Ran check in table at camps for students and their parents • Daily intern events and meetings

•Camp counselor at an inner city sport's camp• In charge of leading large and small groups of kids• Public speaking• Maintain energy and encourage camp participants