Daniel N. Email & Phone Number

Golden, Co, Us

Golden, Co, Us

Waltham, Massachusetts, Us

Reporting to Director of Service, managing the Western North American and All of Canada Diagnostics Product Service business. Took the helm of Service Account Management, and Engineering teams to unify and streamline the end-to-end customer experience in order to revitalize dozens of dormant accounts, reverse churn, and grow service account portfolio to $11M for Dx products.Trained and directly managed 37 engineers and managers in the Western USA and Canada• Generated new global Customer Success strategy, including KPIs, contracts/SLAs, and pricing, plus assisted in implementation of Salesforce for integrations for large PerkinElmer acquisitions.• Managed Western NA Customer Support organization, including setting up 24/7 contact center to handle 50+ daily L1 support calls along with L2 engineer dispatching process. Drove RFP process, defined SOWs, and trained new staff.• Worked cross-functionally with Operations, Logistics, Sales, Engineering & Product to prioritize Covid-19 testing applications and implementations across the US and Canada• Oversaw Dx service sales reporting, pipeline management, and incentives via Salesforce CRM and Xactly.• Managed Instrument implementation and assisted in lab design for $1B California Covid-19 testing laboratory partnership to test 150,000 covid samples daily.

Shelton, Ct, Us

Product Service Specialist for PerkinElmer. I have extensive experience setting up laboratories, teams, and customer relationships as well as managing complex analytical products throughout their lifecycles from implementation through decommission. Specialist for Perkinelmer’s DNA extraction, Newborn Screening, and high throughput automated cell analysis product lines. I am the product escalation resource for field engineers and operate both remotely and on site at customers around North America with special projects and issues. I manage service requirements of highly regulated products and laboratories and I interface regularly with multi-million dollar big pharma accounts, state laboratories, global support teams, product teams, quality teams, logistics and sales leadership.

Golden, Colorado, Us

While at Hazen Research, I built and managed a team in an X-ray fluorescence and diffraction laboratory. I built and managed the team and oversaw operations for the lab. Additionally, I worked in the mineralogy group integrating Scanning Electron Microscopes (SEM), XRF, and the XRD to create and operationalize an automated analysis system for high throughput material science applications.

London, Greater London, Gb

At Rio Tinto, I provided technical support for customers, product quality analyses, and product supply reliability and quality management. I also worked as an analyst specializing in SEM, XRD, XRF and ICP instrumentation. I managed the ISO 9001 quality certification project of the research lab, creating all the QA documentation for the lab and managing internal laboratory audits. I assisted REACH compliance registration for company products on team with product stewardship director, Implemented Lean/Six Sigma to streamline laboratory processes, and Interfaced with customers ensuring product quality compliance and managed quality audits at production plants

Lancaster, Pennsylvania, Us

Analyst in the Wet Chemistry and GC/MS departments. Worked with Quality Systems(LIMS, Complaints, Risk Management) . Coordinated with project managers to appropriately schedule workload and meet FDA/DOE/EPA requirements

Fort Collins, Co, Us

Bachelor Of Science (Bs), Chemistry

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