Daniel Needles Email & Phone Number

Port Townsend, WA, US

A team-oriented, hands-on Solutions Architect and Developer who provides: leadership, architecture, and implementation as needed to build or improve existing holistic solutions comprised of tools, people, knowledge, and processes.

• Team-centric Solution Architect and Observability and ServiceNow Developer, owning, managing, and implementing green-field as well as brown-field asset management, CMDB, observability, and configuration solutions for.
• Gulfstream resuscitated Observability defunct for two years and consolidated a dozen platforms to ServiceNow, OpManager, and Xymon. Identified stakeholders/customers. Focused on customer needs, architected ServiceNow.
• Moogsoft consultant to CEO/COO. Added feature to automate the conversion of Netcool OMNIbus rules (typically one million lines or more) to JavaScript. This reduced customer onboarding from months to days. Parameterized.
• IBM rescued ServiceNow and observability projects for over a dozen IBM customers, usually as the 3rd or 4th developer. Acted as Product Manager to triage and fix problems that always involved issues with requirements.
• Juniper advised the CTO office on the future of Cloud, Networks, Monitoring, and CMDB. Over 25 Fortune 500, government agencies, and military branches. Customers included: Bank of America, VISA, TIAA-CREF, Nationwide.

Austin, Texas, US

• Started as product manager for FinOps, Asset Mgmt, and CMDB at CDK. Evolved solution from “skunkworks” to “shrink-wrap.”
• Discovered, defined, developed, and delivered CMDB Observability Dashboard for ServiceNow CMDB. Accelerated 90% compliance timeline from 24 months to 9 months. Automated: orphan culling, de-duplication task creation.
• Organized cross-vendor team of ServiceNow, Dell, and CDK to create and execute Dell EMC ServiceNow discovery and plugins for $0 including: PowerScale/Isilon, XtremeIO, PowerMax/VMAX, and Data Domain.
• Organized cross-vendor team (ServiceNow, Rubrik, CDK) to identify and correct defects in the ServiceNow Rubrik plugin, Rubrik discovery, and automated incident creation based on Rubrik backup metrics.
• Product Owner of IQR, a “skunkworks” FinOps & CMDB application. Launched and executed a feature to integrate with 90+ AWS accounts, coded in Python (pandas, boto3, etc.) Recommended and managed conversion from.

Shenzhen, Guangdong, CN

Joined the DevOps/SRE development team. Took ownership of a brown-field 2-year-old project to co-create a secure “puppet” like configuration management service and protocol for Huawei gear in Java Python, Golang. Reassessed customer requirements and determined a new MVP. Brought the project to completion in 12 months instead of 18. Created CI/CD pipeline.

Monteagle, Tennessee, US

• Assigned to imploding situations and customer escalation, rescuing projects by going beyond technical architecture and solving organizational, business, and customer success & requirement issues. Including:
• Meteorcomm (via Redhat) integrated Grafana and wrote a custom Prometheus exporter to connect to a custom network based on C++ and QPID linking all railroad assets. Packaged solution for resale to railroad customers..
• Kaiser Permanente created an online, on-demand asset store to build VMware and AWS instances. Integrated with ServiceNow Service Portal, Incident, and CMDB. Chef, Ansible, Python, C.

Conceived and co-architected Observability SaaS solution. Wrote async poller for ICMP & SNMP in C. Created routing-aware network discovery & “fingerprinting” device discovery in PERL. Implemented rudimentary AIOps, downstream suppression, and streamlined HTML and TK interface. Collected ongoing requirements and set technological posture for the service.

Built brand and web presence. Identified and adopted the open CATS candidate tracking system. Articulated and automated the work flows within CATS. Created recruiter training program. Grew virtual company to 50 employees.

Created LLC and built brand. Wrote RFC and won 25 mil contract competing with SAIC and Lockheed for USCENTCOM CTO office. Found financial vehicle and facility clearance sponsor. Architected solution and partnered with Cisco, Dell, NetQoS, Packeteer, Alterpoint, and IBM to implement.

US

Architects comprehensive OSS BSS solutions including fault, performance, ticketing, ETL, and configuration management solutions. Champion product lines integrations into other Network Management tools.

San Jose, CA, US

Observability Product Manager and Chief ITaaS Architect for over 100 Cisco customers’ applications, servers, and network devices. Retooled organizational structure, support processes, ticketing, and knowledge base, as well as tool architecture to meet Cisco’s Fortune 500 posture, rather than Netsolve’s startup posture. The updates increased capacity by.

US

Product manager of IPControl, IP block and DNS/DHCP management solution. Implemented, supported, and managed complex monitoring/observability solutions for Fortune 500 companies including: Kaiser Permanente, Mervyns, and State of California, Airtouch, American Airlines, Flagstar, Kaiser Permanente, Mervyns, Oracle, State of California, Time-Warner Telecom.

Architected and implemented complex Observability solutions for Fortune 500 companies including: Applied Materials, Capital Group, Fibertower, Riversoft, SiteROCK, Verizon, and VISA. Wrote white papers for Concord, Open, and the Netcool users group.

Foster City, California, US

Product Manager for VISA Access Points (Gateway product for banks to access VISA's financial network.) Developed assembly 8088 and C based apps on the real-time QNX OS. Integrated digicard and other intelligent communication cards running proprietary operating systems into QNX. Worked with Sync, BSC, SNA (APPC, APPN), SPX/IPX, TCP/IP, X.25 and other.

Austin, Texas, US

Resolved complex multi-vendor technical and political issues involving Oracle's RDBMS and Network products.

San Ramon, CA, US

Helped design a custom, forth generational language wrapped around PL/1 and REXX.

Bs, Ba, Computer Sci, Mathematics, And Economics

Bs, Ba, Computer Science & Mathematics And Economics