Collaborate with Director of External Affairs to develop communications strategies.Write and design communications for various marketing materials.Develop programming as part of management team with program directors. Write original content for use on Forefront’s website, newsletter, and social media pages.Monitor and manage company social media pages; maintain editorial schedules and deadlines.

Partner with organizations to develop and execute excellent project management and communications strategies, including: digital marketing, print marketing, editorial scheduling, and social media.

Identified, implemented, and trained colleagues on project management best practices.Acted as ambassador for company at public events, such as conferences.Scheduled and facilitated project status meetings with internal project team and external client team.Captured and understood client requirements, project goals, and desired strategic outcomes.Managed complex projects, timelines, budgets, and resources needed to complete requests.Worked with cross-functional teams in a creative environment to cultivate open communication.Acted as point of contact and designated project manager for enterprise-level clients.Collaborated with the project team to identify and analyze risks and determine mitigation plans.Ensured staff and budget resources are assigned and allocated appropriately to the project plan throughout the life of the project.

Conduct pre-sales calls to identify potential opportunities to fulfill customers’ needs and build trust in company’s ability to service those needs.Compile and adjust quotes and proposals to fit both company and customer’s budgetary requirements.Manage and grow a book of business of 250 existing, active accounts; valued at approximately $1.2 million.Identify creative, specific solutions to customer problems and follow through with those solutions.Regularly communicate with customer service and operations teams concerning ongoing projects.Assist finance with communication and collection of outstanding invoices and outdated billing information.Identify growth opportunities through regular business reviews with small and mid-market customers.Act as a central point of contact between customer and company’s finance, legal, and customer service teams.Compile and update contact information for all active and potential customers in Salesforce.Conduct regular post-sales calls to ensure services were performed to customer’s standards.

Support national account manager and vice-president of sales in serving highest level customers.Aligned enterprise level healthcare customers with needed resources in finance and customer service.Utilized Power BI data and reporting to monitor account health and build risk mitigation plans.Prioritized requests from customer forum to meet deadlines and schedules.Attended quarterly business reviews for enterprise level customers.Utilized Salesforce and Power BI to compile weekly and monthly usage reports for regulatory purposes.Lead and attended weekly meetings with mid-market healthcare customers and hospital systems.Convene and facilitate planning and scheduling meetings with customer service and operations teams.

Qualified leads during pre-sale process to determine viability.Acted as point of contact for Small Quantity division to internal and external customers.Maintained and updated contact list of key stakeholders for sales team.Onboarded 50 new customers each month.Streamlined onboarding process from 10 weeks to 2 weeks.Pioneered procedure for inputting and updating customer data in Salesforce.Developed and lead training for inputting and updating customer data in Salesforce.

Qualified leads during pre-sale process to determine viabilityActed as point of contact for Small Quantity division to internal and external customersMaintain and update contact list of key stakeholders for sales teamOnboarded 50 new customers each monthStreamlined onboarding process from 10 weeks to 2 weeksPioneered procedure for inputting and updating customer data in SalesforceDeveloped and lead training for inputting and updating customer data in Salesforce

Ensured timely billing of contracts by tracking fulfillment with customer relationship management software.Coordinated accurate fulfillment of contracts by confirming and updating customer requests using internal systems.Developed and lead training for sales team on internal systems and products for customers.Utilized Microsoft Dynamics to track opportunities and manage customer data.Acted as liaison between sales team and operations teams.

Wrote content for advertisements running within four different newspaper groups.Ensured consistent application of client style and branding/editorial guidelines.Assisted customers with self-service platforms on website.Communicated with customers via phone and email concerning their advertising.

Hosted and led student events and gatherings.Maintained equipment in student lab.Wrote content for program’s website.Assisted faculty with various research projects.Attended and presented at annual student research day: “Oz in America: A Digital Archive”.

Mastered Outlook program and content management system used in DePaul officesResearched and compiled faculty publications dataPlanned and advertised student eventsManage calendars.

Assisted NASA Grant – Program Manager with writing, editing and compiling Semiannual and Annual Reports for NASA Officials.Translated scientific jargon to laymen’s terms for non-scientific audiences. Collected data in the form of information, photos, abstracts and posters for use in NASA Reports.Created brochures and flyers for promotion of Howard University and NASA.Remained knowledgeable on topics of interest to Howard University and NASA.Created content—text, images and video –for use on NASA Grant’s web site, Facebook, Twitter and YouTube. Assisted NASA Grant – Program Manager with daily administrative task: answers phones, files paperwork, makes copies, picks up mail, runs errands, etc.

Wrote three stories for website: “Second Career on the Farm,” “Young Childless Minimum Wage Workers Aren't Part Of The 47%, But Should Be,” and “Ten U.S. Cities That Tax Tourists The Most”.Researched and edited stories for print magazine and website.Transcribed interviews with subject matter experts for reporter’s articles.Completed general office management tasks: ordering supplies, maintenance requests, etc.

Remained knowledgeable on topics of interest to Howard University and NASA.Wrote original content—text, images and video –for use on NASA Grant’s website and social media pages.Monitored and managed company social media pages; maintained editorial schedules and deadlines.Measure and track content success; increased online following and engagement by 75%.Created and edited video for social media using Final Cut Pro.Prepared and gave outreach presentation to monitoring committee at annual review meeting.Collected data in the form of information, photos, abstracts, and posters for use in NASA Reports.

Acted as advocate for copy desk staff to management; Created and organized schedules of copy desk staff;Organized and oversaw management of copy desk staff during production; Trained copy editors and staff writers in AP and Hilltop Style;Wrote newspaper articles;Live covered events.

Compiled Excel spreadsheets of the data collected by associates.Made presentations of findings to associates and clients.Performed general administrative tasks: phones, filing, sorting mail, etc.

Edited newspaper articles using AP and Hilltop style guides;wrote headlines, decks, and photo captions; wrote newspaper articles;assisted managing editors with newspaper layout in Adobe InDesign.