Verifiable is a credentialing automation designed to optimize provider networks, powered by primary source verification technology.Responsibilities:-Configure Verifiable’s industry-leading SaaS solutions for clients.-Collaboration with Implementation Managers and stakeholders to ensure that projects are completed on time, within budget, and to the highest quality standard.-Providing support to clients during the implementation process.-Developing and maintain technical documentation related to the implementation process.-Participating in testing and quality assurance.-Developing and maintaining Salesforce automation, data, security, and operational best practices.

Providing support for several thousand users who have one mission - bringing happiness to every home. Responsibilities include:- Gathering requirements for, designing enhancements to, and implementing new Salesforce flow and integration automation.- Building automation for, and implementing new workflow processes with the Operations team utilizing flows, subflows, REST API, and Apex classes as well as Field Service Lightning.- Delivered rapid, high-quality solutions for high-priority C-level and Director-level initiatives, ensuring alignment with organizational goals and improving executive decision-making processes.- Providing SME knowledge to teammates in a leadership/mentoring capacity.- Utilizing waterfall methodology effectively while completing projects, as well as conducting workshops on documentation best practices and requirement gathering approaches, while highlighting the significance of implementing a QA process to ensure outstanding front-line support.- Supporting various systems and integrations such as Field Service Lightning, Conga, Five9, DocuSign, and Atlassian Jira Service Management/Confluence.- Developing AI assistants to address issues for both internal and end users in a fast-paced, high-volume setting.

Skience offers an industry-leading, enterprise-class digital platform on Salesforce for broker-dealers and RIAs. Responsibilities:- Spearheaded end-to-end process improvements for a highly customizable Managed Package on Financial Services Cloud, overseeing change implementations across multiple departments. This effort resulted in significant enhancements to product performance and elevated client satisfaction.- Provided expert team leadership in customization support, guiding the adaptation of our highly flexible product to meet unique client needs, which increased customer retention and satisfaction.- Managed and prioritized client requests and coordinated SEV-1 ticket resolutions through Jira Service Management, reducing critical issue response times by ensuring seamless communication across teams.- Led in-depth analysis and debugging efforts involving Apex, APIs, logs, Visualforce, and JSON, and produced comprehensive Root Cause Analysis reports that empowered clients with actionable insights.- Daily tasks included analyzing and troubleshooting Apex classes and batches, in-depth RCA reporting for clients, APIs for multiple integrations, debug logs, and JSON code within the product. - Chaired regular support meetings with clients, ensuring alignment on project goals, timelines, and deliverables, which contributed to smoother project execution and enhanced client relationships.

Tier II Product Support Specialist for Rethink, a Commercial Real Estate app on Salesforce. Responsibilities: - Orchestrated the successful migration and consolidation of multiple databases, ensuring seamless integration with Salesforce, which improved data accuracy and accessibility across the organization.- Actively collaborated with cross-functional teams to implement workflow optimizations, reducing system redundancies and enhancing overall operational efficiency.- Championed the development of a user-friendly knowledge base, empowering end-users with self-service solutions that decreased helpdesk inquiries by 25%.- Coordinated the deployment of new features and updates, providing hands-on training sessions and creating detailed user guides that facilitated smooth transitions for both internal teams and clients.

- Tier II IT Helpdesk, Sr. Team member for ~100 users in remote locations, includinginternationally.- Innovated daily with the team to come up with long-term solutions for ourcolleagues using Salesforce, RingCentral, and setting up a Virtual network/virtualmachines.- Worked on system administration, project management with Jira, repairedmachines, created a helpdesk ticketing system, and continued to play an integralpart in the foundation and operations of a new department's startup.

- Spearheaded the successful Salesforce implementation across three locations, including a call center and international remote teams, laying the foundation for streamlined operations and improved data management.- Assumed a leadership role as the primary Salesforce Administrator, overseeing the platform's deployment and maintenance for a diverse user base, ensuring seamless access and functionality across all regions.- Designed and optimized user experiences by creating efficient pages, flows, apps, and integrations, significantly enhancing user productivity and engagement.- Launched Helpdesk access for all users and developed client community portals, improving internal support processes and fostering stronger client relationships.

- Started Day 1 managing IT, oversaw development projects within the company portal, implented automated appointment scheduling via SMS, as well as homegrown app development.- Assisted with auditing medical reports, scheduling employment exams andcoordinating with provider teams nationally.

- Worked directly with TPA clients in London to manage their new trucking and cargoinsurance lines.- Managed and hired operations admins for the Transportation Insurance Department.- Spearheaded implementation and change management for ClaimPilot software.- Managed claims operations in-office and remotely for 20+ adjusters.- Trained, mentored, and assisted these adjusters with daily tasks and reporting aswell.- Managed and reported KPIs, produced and managed bordereau with a multi-million dollar book of TPAaccounts.- Printed and processed all claims for the department.- Assisted the IT department when needed with system admin, RingCentral admin,hardware and server setup.

- Assisted with daily tasks across Operations, Sales, Marketing, and Finance departments,using Quickbooks and Google Suite.- Created HR and training materials and developed an onboarding process for allemployees.- Processed payroll and introduced a bio scanner clock-in system.- Vetted services and vendors, handling everything from trucking decals tomachinery procurement.- Extensively documented SOPs, giving us the material we needed to pass our firstaudit.- Supported cross-departmental functions, contributing to overall startup growthand success.

- Began by auditing thousands of lines of insurance within the Escrow departmentand quickly became a key player during the transition to new documentation andinternal systems.- Conducted detailed audits of insurance documents, ensuring accuracy andcompliance.- Demonstrated and exemplified extreme attention to detail, rapid mathematicalcalculations, leadership, project management, FTP protocols, and MSP; all whiletraining my coworkers as well.- Assisted the IT team with the implementation of new documentation systems.- Collaborated closely with the tax team on escrow processes.- Promoted to Insurance Team Manager, though declined due to relocation plans to Texas; the position was offered regardless.

- Progressed from a Salon Tanning Consultant/Sales Team Member to Assistant Manager, eventually overseeing sales improvement at multiple locations.- Led a team to consistently exceed monthly sales goals, earning several awards. - Hired and trained all new staff members, ensuring a high standard of service andperformance.- Processed payroll through ADP and utilized social media and event planning tomarket locations.- Played a key role in all aspects of salon operations, from deep cleaning to assessing needs for website updates.

- Joined the team part-time for the holiday season, driven by a passion for the company's culture, which made selling easy!- Engaged in customer transactions with successful suggestive selling techniques.- Maintained store cleanliness, even tackling tasks like cleaning dust in the rafters.- Assisted with cash counting, banking, fulfilling manager requests, and managingstore backstock.