Paediatric speech and language therapy services in Wandsworth, St George's University hospitals NHS Foundation Trust

• Completed 2 weeks of complete customer service training and dedicated training in dealing with difficult costumers.• Within a few weeks of working with the company I was trained in administration and was added to admin support team where I was expected to jump between answering calls and customer service emails.• Within 1 month reached all company stats in call handling and email response rate.• Demonstrated resilience and ability to handle queries relating to sales, complaints, meter related issues, refunds and erroneous transfers.• Significantly improved negotiation skills, regularly converting customers from point of enquiry to sale.

• Serving customers in a polite and professional manner. • Replenishing and restocking the bar, always ensuring high level of stock management efficiency. • Helping train new team members in key competencies. • Demonstrating an in-depth knowledge of key health and safety standards used within the Student centre. I completed a manual handling course, HACCP training and an online fire safety course• Demonstrated professional and excellent communication skills effectively answering any queries and calls to the front desk of University College Cork’s student centre.

• Working as part of the health promotion team facilitating sexual health workshops in community outreach, disability groups and in both primary and secondary schools I improved my professional public speaking skills • By promoting sexual health through different social media platforms and carrying out a literature review investigating the need of sexual education in Irish schools improved my written communication skills.• Demonstrated an ability to be discreet and professional when handling sensitive patient information.

• As an experienced employee, I was responsible for opening and closing the shop.• Operated and counted the cash in the cash register.• Was required to take monthly stock takes in the shop.• Also trained to work within the deli area my jobs included; cooking, serving food and cleaning areas to a high standard within the deli.