• Managing, monitoring and developing After-Sales activities• Make important decisions related to Service and Spare Parts.• Collaborate with Sales and Marketing to optimize existing markets, achieve high levels of customer satisfaction and high departmental income in accordance with targets set by company management.• Manage and develop Aftersales (Service & Spareparts) employees• Become an ambassador for Mercedes-Benz Commercial Vehicles.• Ensure that all Mercedes-Benz Commercial Vehicles standards for After-Sales, occupational health and safety and environmental regulations are met and complied with.• Manage and develop a customer-oriented and profitable repair shop and spare parts business.• Ensure the fulfilment of Dealer Development Plan in the area of After-Sales in spare parts and service within the given deadline.• Setting up development / action plans (Dealer Development Plan) as result from previous result and potential development.• Monitor the fulfilment of Dealer Development Plan in the area of After-Sales in spare parts and service including provide consultancy to dealership.• Participate in dealer standard evaluation as auditor (if required).• Supporting for ‘new’ dealer in:o Parts inventory management set up.o Initial part stock required as Dealer Standard and market requirement.o Implementation part sales processes• Supporting in defining the market situation data for dealer part sales target agreement.• Monitoring individual training needs for dealer personnel with training department coordination (as apart to human development).

• Provide business strategy consulting to dealer to retain and gain dealer’s parts sales achievement regularly.• Ensure and analyse after-sales achievement at dealership in the respective area. • Provide summary report of mapping and market potential for aftersales business in the respective dealer and execute action plan to increase parts sales turnover.• Improving penetration rate of dealer’s parts sales by providing strategic consulting based on actual market condition to improve dealer performance.• Developing dealer’s parts market volume by providing active parts sales strategy continuously.• Improving customers’ loyalty into the highest position.• Support dealer in highlighting & communicating dealer’s competitive advantages to their customer, which will increase parts business in dealer• Monitoring and analysing the dealer activities in service with defined key figures (Vehicle Throughput, Productivity, Efficiency and Complaint handling) base on regular report submission and fact review.• Continuous improvement action in building customer trust and delighted customer.• Provide business strategy consulting to dealer to retain and/or gain dealer’s service sales achievement regularly.• Improving penetration rate of dealer’s service sales by providing strategic consulting based on actual market condition to improve dealer performance.• Improving retention rate in dealer’s workshop by providing strategic consulting • Support dealer in highlighting & communicating dealer’s competitive advantages to their customer, which will increase service business in dealer• Establishing the sustainability of mutual relationship with dealers and dealers’ customers, to enable monitor spare parts business and provide regular consultancy to promote and sell MB genuine parts. • Provide monthly achievement report and review with dealerships based on facts and create an action plan• Regularly visit dealers to monitor dealer parts and service business performance.

• Responsible to develop overall Aftersales Service Contract products (product definition, calculation, promotion & sales strategy). Ensure competitiveness & market absorption of Mercedes-Benz Aftersales Service Contract in the market in the same time providing sufficient margin contribution to generate excellent business operation. • Developing & Calculating Service Contract for dealers and fleet customers in order to support business growth and ensure price level acceptance of profitability for DCVI and dealer. • Developing Service Contract as one of Aftersales Product in order to increase Parts Sales and overall After-Sales business growth by providing excellent Service Contract product for customers through dealer and ensure product acceptancy as expected by customers in the market.• Support the other marketing and communication activities in order to promote all activities in After Sales (Interim)a. Develop claimed based product such as FSP, Warranty extension program, maintenance coupon programb. Provide all guidelines related to claimed based productsc. Propose claimed based products for internal management approvald. Launch & implement all approved claimed based productse. Develop promotion programs including incentives to dealers & online marketing activity continuouslyf. Create the regular program of the claimed based product which can be in line with the Dealer Standard as part of the Dealer Bonusg. Coordinate with CSP Regional Manager & CSP Key Account offering CBP to all Dealers and Fleet Customersh. Coordinate with sales department to maximize the impact of CBP programsi. Continuously analyze market situation, competitive situation and MPC-internal requests include creating better current programs or new programs

• Manage a deadline of Recall Campaign & Service Measure period.• Monitoring Recall Campaign & Service Measure achievement rate of dealerships.• Manage and update new Recall Campaign & Service Measure by providing the control list.• Maintain and update the new Recall Campaign and Service Measure with preparing the pop up for DMS.• Coaching dealer on handling of Recall Campaign / Service Measures activities.• Conduct internal and external meeting related to Recall Campaign / Service Measure strategy.• Providing the Recall Campaign and Service Measure overlooked at dealerships.• Check validation of incoming claim are related to RC and SM job from dealerships• Define and review monthly and annual report for Recall Campaign & Service Measure achievement rate• Monitoring and distribution of updating a Recall Campaign & Service Measurement rate to Dealership.• Collect and distribute update report on certain period of progress a Recall Campaign & Service Measure to dealerships.• Collect data from Warranty Claim Processing and Controlling for the claim progress.• Generate the report of warranty claim progress every month.• Create warranty top ten damage by cost and by unit from each model in commercial vehicles every month. • Create the report actual warranty paid comparison with warranty plan including the recovery cost. • Collect the data goodwill progress and status from warranty rules and guideline for generating the report.• Collect the data service contract progress from warranty claim processing and controlling for generating the report.• Generate the Monthly report from Service contract which contains the utilization cost and comparison product among the service contract from each type of the vehicle.• Carry out warranty part impact performance report according to defined period. • Coordinate with parts department for determine the parts needs to be order.

 Support data claim & ordering damage parts to DAG , Brazilian , Evobus Create evidence for document claim & insurance  Support meeting decision parts damage in production line Support blockage store area Support Junk yard documentation and scrapping Maintain balance score card reporting Employee overtime, leave, shifting for worker. General administration Purchase non production material Arrange the position of the box in the warehouse logistics Arrange the position and design trolley delivery to production line Inventory control Maintain heavy equipment, special tools, building, and ordering

 Water treatment controller Analyze lab for water quality Material ordering  Manage payroll on site project Manage attendance manpower Reporting and evaluation project Meeting with consultant project Managing overtime, leave and shifting strategy for worker.

 Check material quality in lab (rubber) Check dimension of parts (sampling) Check document control parts Check visual part before delivery to customer (sampling) Check part output in production line (sampling) Check packing Cutting rubber Curing process rubber Extruder process rubber