Danni Webber Email & Phone Number

Executive lead to client experience team of 30+ members, overseeing 300+ hotel and brand clients, managing more than $9M in revenue

Manage and enhance relationships with most valuable clients, ensuring constant satisfaction and revenue growth by providing strategic guidance and counselLead key client meetings to present strategic business overviews Develop quality standards and execution of deliverables to ensure client satisfactionFoster an environment of partnership across internal company departments; work with peers and leadership team to further the mission, goals and culture of the company

Manage team of ten account executivesGrow existing business through strategic recommendations and client relationshipsProvide strategic reputation and crisis management to clientPrepare and give presentations to clients and other project stakeholders

Developed fully-integrated monthly, quarterly, and yearly social media campaigns for a portfolio of 25 clientsAnalyzed data to adapt the strategy based on successes and room for opportunityPartnered with creative department to prepare, design, implement and measure success of campaigns

Conducted calls with clients to connect on business objectives, upcoming initiatives and industry trendsMaintained high level of understanding of industry standards and trendsManaged Paid Social campaigns with monthly budgets totaling $25k

Greater Chicago Area

Manage social media channels (Facebook, Twitter, YouTube, Google+, Pinterest, etc) for top luxury hotel brands such as The Peninsula Hotels, The Ritz-Carlton’s, and The St. Regis and create a measurable impact across those channelsCreation and execution of social media strategies built on extensive research and an understanding of the clients’ business goals Stay informed and take a proactive role in clients industries and trends, including developing key POV and social platform updatesOther responsibilities include: Content Creation, Facebook Ads, Sweepstakes, North Social, Crisis Management, Branding, Client Management, Social Media Analytics and Metrics, Media and Blogger Outreach, Providing Measurable ROI, Sales and others as needs arise in the organization

Greater Chicago Area

Responded in real time to current and potential guests on various social outletsManaged over 15 client accounts on Twitter and FacebookSent an average of 80 tweets a day Created brand loyalty and community engagement