Stephanie Calderon Email and Phone Number

Streamlined customer support, cutting response time by 30% and boosting satisfaction by 20%. Expanded Spanish-speaking customer base by 25%. Automated 40-50% of inquiries, almost halving response time. Delivered comprehensive virtual assistant services, improving client productivity and operational efficiency.

Managed a portfolio of enterprise accounts, driving retention and business growth through strategic process improvements. Led feature updates and product enhancements, improving customer engagement and satisfaction. Collaborated cross-functionally, conducting testing and data analysis to streamline onboarding and optimize product usage.

Promoted and transitioned to management company, Clear Vision Managemet. Led design and development of robust systems to improve operational quality and team productivity. Oversaw operations staff to ensure compliance with company policies and promote accountability culture. Ensured smooth product transfers and adherence to regulatory DCC standards by optimizing workflows.

Assist Distribution floor supervisor to keep track of production. Find efficiencies in the production process. Create and maintain inventory tracking spreadsheets for transparency of stages of production amongst management.

Create invoices and ensure all goods are being distributed to customers according to BCC guidelines. Keep up to date with lates BCC regulations. Assist with production needs to meet demand and help find solutions to improve manufacturing efficiency. Create data tracking solutions for inter-department collaboration. **Returned to company to assist in light of the Covid-19 Pandemic

Optimized resource allocation by efficiently managing inventory and aligning ordering processes with demand forecasts. Contributed to seamless functioning of distribution operations by cultivating strong relationships with suppliers and customers. Facilitated compliant deliveries and ensured customer satisfaction by proficiently employing Salesforce and METRC systems.• Drove substantial annual cost savings of > $80K by developing and establishing robust inventory management systems.• Increased order output and ensured consistency across four departments by devising standard operating procedures.• Streamlined communication and drove operational excellence through development of in-house database tools that consolidated four individual platforms into one

Created invoices and strategized delivery schedule and payment collection. Communicated with Sales representatives to ensure orders were correct and customer concerns were addressed and needs were met. Communicated with inventory team to coordinate batches used per strain to ensure complete accuracy in invoicing.

Personal branding project where I created content about my travels and posted to Instagram, Facebook, snapchat, Youtube and created a personal blog website based on topics of travel, exploration, personal growth and surpassing limitations of fear. Started this with intentions of keeping it to myself but quickly developed a loyal following that expressed they had been inspired to step outside their comfort zones and pursue life long dreams and tune in to their sense of curiosity.

Created and implemented various promotional strategies to increase sales andcommissions. Increased regular tour attendance by 62% in the off-season and was most requested tour guide. Established rapport with local businesses to include on tour routes. Used Customer feedback to adapt tours and increase tour popularity and remain competitive. Lead tours with charisma and energy to increase attendee interaction and create memorable experiences.

Provided Mobile Notary Service throughout the Las Vegas Metropolitan Area. Assisted with signings of legal documents. Provided Spanish translation of several document types.

Relocated from Brea, California to accept higher tiered role. As top performer, was chosen to attend SXSW in Austin, Texas to represent company in Airstream Exhibition. Started Monthly Newsletter in Mountain Region to add to company culture, acknowledge top performers and highlight outstanding achievements. Transitioned into Delivery Experience Specialist role. Once vehicle was purchased with sales advisor, I would keep contact with customer to assist with financing needs and update on delivery timeline. Scheduled vehicle at-home deliveries throughout Nevada and Utah. Tracked vehicle completion timeline for each customer to ensure correct customizations were made and that vehicle was inspected and prepared to be able to move forward with Delivery date scheduling. Signed paperwork with customer on delivery date and ensured completion of payment. Gave customers thorough tour of their new vehicle and helped customize vehicle to individual preferences for a fully personalized driving experience.

Assisted in creating and implementing new hybrid role to enhance customer experience from lead capture to vehicle delivery. Chosen to assist with deliveries during multiple End-of-Quarter Delivery push. Was first point of contact by customer to learn about how they can become a Tesla owner before handing off to Sales Advisor for Test Drive.

Design engaging web ads, create and write unique content for social media accounts. Assisted in creation of Allan Goes online Jiu jitsu academy including website creation, video course content, brand exposure, documentary creation, marketing material and Martial Arts Magazine features. Track post impressions and average website traffic. Assist in creating and testing various websites. Used knowledge in HTML, CSS and Javascript to create unique, engaging websites tailored to company needs.

Listened to calls made by agents within call center. Screened scripts to ensure answers werent coached and professionalism was kept. Tracked successful lead transfers per agent. Acknowledged top lead conversions and provided coaching to agents with low performance. Allowed company to use my voice for robo-dialing system used within call centers in India and the Philippines for calls to the US.

Made/accepted calls using auto-dialer and screened callers to ensure they qualified for various promotions and offers before transferring hot leads to sales agents. Administered surveys to callers to qualify for various services and be entered into drawings.