Fulfillment Specialist
City Of Johannesburg, Gauteng, South Africa
▪️Managing daily order tracking and fulfillment and ensure orders are processed in accordance with the organization's customer service standards.▪️Serve as the link in the Fulfillment Center between the Customer Care Center, Product Packaging, Shipping, Delivery Partners, and Procurement.▪️Oversee the setup, packaging, and allocation of all products for customer shipment, retailer distribution and into warehouse inventory.▪️Ensure adequate inventory levels are maintained to process orders on time and maximize customer satisfaction.▪️ Monitor the demand forecast provided by the sales team and alert the Director of Operations when inventory levels are low.▪️Manage the organized storage of finished products and materials in the Fulfillment Center warehouses (on-site and remote).▪️Work with Procurement to maintain adequate inventory of supplies needed for daily operations.▪️Primary point of contact with shipping carriers regarding daily service, pick up time frames and special service requests.▪️Analyze shipping and delivery options and suppliers to optimize cost; and study offers from 3rd-party shipping and delivery companies when applicable.▪️Focus on continuous improvement to increase productivity, increase accuracy, and improve workflow.▪️Participate in the development and execution of a distribution services plan that ensures all receiving, storage, order fulfillment, inventory control, logistics and assembly functions meet company, financial and customer service goals.▪️Utilize operations experience, strong leadership skills and a highly motivated character to implement and enforce the company’s SOP’s and adapt them to local requirements where needed in collaboration with the Operations Team.▪️Work with the Operations Manager to achieve financial objectives and prioritize employee development, performance metrics and accountability within the fulfillment centers