Executive with over 15 years of experience in logistics and supply chain management. Adept at driving operational excellence, optimizing processes, and leading high-performance teams. Proven ability to strategize, implement, and manage comprehensive logistics solutions that enhance efficiency and profitability.

•Led operational management for logistics functions, including transportation, warehousing, and supply chain processes.•Developed and implemented strategies to improve service delivery, reducing costs by 15%.•Supervised a team of operations managers and staff, providing mentorship and performance evaluations.•Enhanced operational workflows and introduced process improvements that increased productivity by 20%.

•Overseen the company’s operational functions, including supply chain management, logistics, and distribution.•Crafted and executed operational strategies to enhance efficiency and service quality.•Utilized data analytics to drive decision-making and optimize performance metrics. Fostered collaboration between departments to align operational goals with overall business objectives.

▪️Managing daily order tracking and fulfillment and ensure orders are processed in accordance with the organization's customer service standards.▪️Serve as the link in the Fulfillment Center between the Customer Care Center, Product Packaging, Shipping, Delivery Partners, and Procurement.▪️Oversee the setup, packaging, and allocation of all products for customer shipment, retailer distribution and into warehouse inventory.▪️Ensure adequate inventory levels are maintained to process orders on time and maximize customer satisfaction.▪️ Monitor the demand forecast provided by the sales team and alert the Director of Operations when inventory levels are low.▪️Manage the organized storage of finished products and materials in the Fulfillment Center warehouses (on-site and remote).▪️Work with Procurement to maintain adequate inventory of supplies needed for daily operations.▪️Primary point of contact with shipping carriers regarding daily service, pick up time frames and special service requests.▪️Analyze shipping and delivery options and suppliers to optimize cost; and study offers from 3rd-party shipping and delivery companies when applicable.▪️Focus on continuous improvement to increase productivity, increase accuracy, and improve workflow.▪️Participate in the development and execution of a distribution services plan that ensures all receiving, storage, order fulfillment, inventory control, logistics and assembly functions meet company, financial and customer service goals.▪️Utilize operations experience, strong leadership skills and a highly motivated character to implement and enforce the company’s SOP’s and adapt them to local requirements where needed in collaboration with the Operations Team.▪️Work with the Operations Manager to achieve financial objectives and prioritize employee development, performance metrics and accountability within the fulfillment centers

Ensuring that everything runs smoothly from one day to another. maximize processes and procedures while meeting customer expectations in terms of cost-effectiveness for each branch. •Screening, sorting, and communicating accurate information to Courier Team for shipment order pick up / delivery and special handling•Monitoring systems and assigning routes to responsible Couriers for efficient and timely operations•Handling shipment status enquiries by tracing inbound shipment for its proper delivery•Working closely with internal parties, such as Customer Service, Warehouse Team, etc. in order maintain excellent service quality•Preparing reports on outstanding orders, rescheduling, etc.•Training Drivers •Tracking and Tracking •Vehicle Maintainance and Purchase •System Intergrations