Dannie Samson Email & Phone Number

Nova Scotia, Canada

Halifax, Nova Scotia, Canada

Nappan, Ns

Dartmouth, Ns

Fredericton

Provide onsite Technical Support to all Blue Spurs Employees.Manage incoming IT Service Requests via an web-based ticketing system.Manage the Blue Spurs Internal Network.Manage and Track all IT Inventory.

Fredericton, Nb

Provide POS Technical Support to Customers with various Point-of-Sale systems (NexPOS, Breakpoint, MaitreD) throughout Atlantic Canada.Respond to all service calls within a required time frame in order to provide a top level of customer service to our customers throughout Atlantic Canada.Provide After-hours support as part of an on-call rotation to ensure that customers receive the highest level of service outside the normal coverage hours.Assist with the installation of new POS Systems.

Fredericton, Nb

Provide 1st and 2nd level technical support to all Xplornet Customers for all Internet platforms offered by Xplornet Communications (Satellite and Fixed Wireless).Provide Billing and account maintenance support to all Xplornet Customers.

Fredericton, Nb

Provide on-site technical support to Research on Motion employees.Repair of all PC and laptop issues (Hardware and software).Hands-on experience with Windows XP, Windows 7, MAC OS v.10.6.8 and Ubuntu operating systems.Repair all BlackBerry and Playbook issues (Hardware software).Knowledge of VMWare virtual lab environments: Creation and administration of Virtual machines via the VSphere client.Data Centre Management: Installation of Blade Servers and Cable Management within a Data Centre.Provide support for the Polycom Video Conference systems.Hands-on experience with Cisco IP Phones and Cisco Call Manager Administration.Create procedural documentation with regards to resolving various technical issues.

Halifax, Canada Area

Point of contact for IT Service Desk Representatives for technical/procedural questions, as well as escalations.Provide coaching to IT Service Desk Representatives to ensure that work is done efficiently and correctly.Active Directory Administration (creation of user accounts, mailboxes, distribution lists).Procedural documentation, as well as updating existing documentation to reflect changes in processes.Assist with IT Desktop Support tasks (repair and re-imaging of laptops)Assist with Media Services requests (Meeting room setups for upcoming video conference meetings.Assist with Data Centre Management tasks (Installation of new servers and cabling within the Data Centre).Assist with IT Telecom Tasks (Setup of new Cisco IP Phones in both the contact centre and corporate environments).

Halifax, Canada Area

Provided 1st and 2nd level customer support to all internal RIM Employees via phone, e-mail or walk-up supportProvided support for Windows XP Operating System.Hands-on skills with BlackBerry Smartphones (Hardware and software support).

Stellarton, Ns

Solution Centre TrainerProvided training to all new analysts on the Solution Centre preparing them to provide support to our customers.Solution Centre AnalystProvided 1st and 2nd level customer support to all Sobeys Stores, Retail Support Centers and Head offices.Supported NCR ACS4 and ACS6 Point of Sales systems.Supported EDGE and Market2 Point of Sales systems.Provided support for Windows XP, Server 2003 Operating systems.Hands-on skills with SCO Unix, ATT Unix and AIX Operating systems.Supported SAP and Exceed 2000 Production systems.Provided LAN and WAN Support using Solar Winds and What's up Gold network protocol monitor tools.What’s up Gold System AdministratorAdminister all IP networked devices from routers, servers, UPS’s and Workstations. Follow industry standards for IP addressing and security protocol.Provide 1st to 3rd level support on all monitored devices through What's Up Gold administration tools.

Dartmouth, Ns

Network Administrator (Novell Network 4.11, 5.0).Computer repair and diagnostics.Software Installation.Ran network cabling in schools and head offices.Worked with the V-Tel Teleconferencing system.

Novell Certified Network Administrator (Cna) Certification, Network And System Administration/Administrator

Certified Network Administrator for Novell Networks.

College Diploma - Network Administration, Network And System Administration/Administrator

Activities and Societies: Student Council

College Diploma - Systems Technology, Information Technology

Activities and Societies: Student Council

College Diploma - Micro-Computer Business Applications, Information Technology

Activities and Societies: Student CouncilTwo-Year Program to Become a Computer Service Technician. The third year was Network.