Accountable for overseeing critical business programs, encompassing Finance, HumanResources & IT, the Architecture Studio's business operations, alongside oversight of theProperty-Management subsidiary. Primary Objectives - *Lead the direction for company goals across departments to improve coordination and a shared vision throughout the organization.*Develop and implement a strategy to enhance efficiency and accountability through Key Performance Indicators (KPI).*Improve risk management, compliance, and standards.*Enhance team collaboration, engagement, and operations by re-envisioning firm organization and implementing departmental and cross-functional processes, standards, and documentation.*Foster staff success through professional development

Led a metrics and technology-driven redevelopment of international business strategy, operations, and account management for pre-employment background screening, due diligence, and employee investigations in North and South America. Managed a $12 million+ annual P&L collaborating with seven managers and 65 supervisors and staff based in MD and FL while working remotely in Providence, RI.Notable Achievements - *Pioneered initiatives with functional managers to enhance organizational effectiveness, leading to a 10% reduction in error rates on daily deliverables and a remarkable 50% reduction in customer service response times.*Achieved a 10% cost reduction, 25% reduction in deliverable time, and substantially improved work product accuracy in a vendor-management program. Instituted key performance indicators (KPIs) while maintaining strict compliance with federal regulations.*Successfully negotiated a 20% revenue increase from a multi-year contract renewal with a Fortune 400 client, overcoming initial hesitancy by demonstrating improved customer service performance over prior management.

Responsible for the day-to-day delivery and continuous improvement of four global protective intelligence service lines bringing together a complex mix of hardware, dashboards, SaaS, field reporting, and proprietary analysis. Managed approximately 60 globally remote managers and staff in professional and home office settings around the world in addition to internal developers and vendors.Notable Achievements - *Scaled program operations to 24/7/365 and established regional centers in US, Mexico, and India, including staff in other professional and home office settings around the world.*Demonstrated remarkable leadership by enhancing global skill performance by 10% and reducing deliverable times by 10% through the introduction of a comprehensive training and development program, including standards and documentation. This program later evolved into the company's first enterprise-wide division focused on governance and standards.*Led the digital modernization of the enterprise working collaboratively with executive leadership and engineering teams.

Founding member of a "start-up within a 150-year old company" to develop and implement a broad range of technology-driven protective intelligence services in support of investigations, asset and personnel protection operations, event and travel risk, Global Security Operations Centers (GSOC), crisis management, and business continuity programs around the world.Notable Achievements - *Spearheaded international business development, sales, and account management efforts, culminating in annual revenue growth from approximately $250,000 to over $6 million.*Functioned as a dedicated client advocate, effectively identifying and addressing business needs and ensuring client success.*Cultivated vendor collaborations to expand service offerings, including telemedical solutions, remote medical treatment and evacuation services, satellite and video imagery, GPS solutions, and SaaS dashboard technology.*Managed internal and outsourced engineering resources to develop and implement US patent number US9503464B2, and presented on our proprietary technology to the United Nations (UN) in Geneva, Switzerland.

Individual contributor and leadership role managing teams of investigators and agents in corporate investigations and protection operations for Fortune 500 and Forbes 400 clients based in New England. Specialized in open-source (OSINT) due diligence and employee investigations.Notable Achievements - *Participated for nine years in wrongful death cases related to the events of 9/11.*Called to testify internationally leading to the successful prosecution of online black market theft.*Successfully launched a new business line focused on open-source, due diligence investigations.*Maintained the highest levels of integrity and discretion when handling sensitive information, including Sensitive Security Information (SSI), company trade secrets, attorney work product, and case evidence. *Additionally, held a Private Detective license issued by the City of Providence for approximately 15 years, with bonding.

Corporate investigations and asset and personnel protection operations for Fortune 500 and Forbes 400 clients based in New England across a wide range of industry verticals. Participated in armed and unarmed, individual and event, protection missions as a licensed EMT.

Developed instructional content and conducted educational sessions tailored to adult learners, focusing on both theoretical knowledge and practical competencies required to attain the MA EMT-Basic certification.

Developed instructional content and conducted educational sessions tailored to adult learners, focusing on both theoretical knowledge and practical competencies required to attain the MA EMT-Basic certification. Notable Achievements - *More than 90% of the participants successfully achieved a passing grade.*Possessed 20 years of licensed emergency medical service (EMS) experience in the field and classroom across three states, complemented by American Heart Association (AHA) professional-level instructor credentials.*Maintained a high standard of integrity and discretion when handling HIPAA-covered material.