Dani R. Email & Phone Number

Pinehurst, North Carolina, United States

Pinehurst, North Carolina

Collaborate with cross-functional teams to identify requirements and implement tailored solutions, resulting in improved data accuracy, enhanced productivity, and proactive decision-making. Serve on project teams, playing a pivotal role in successfully transitioning multiple operating companies to a new ERP system, ensuring seamless implementation and driving operational efficiency. Collaborate with stakeholders to analyze data requirements, design data mapping strategies, and ensure data… Show more Collaborate with cross-functional teams to identify requirements and implement tailored solutions, resulting in improved data accuracy, enhanced productivity, and proactive decision-making. Serve on project teams, playing a pivotal role in successfully transitioning multiple operating companies to a new ERP system, ensuring seamless implementation and driving operational efficiency. Collaborate with stakeholders to analyze data requirements, design data mapping strategies, and ensure data accuracy during data migration processes. Provide comprehensive user support, including troubleshooting system errors, managing user access, and conducting user training sessions. Develop and maintain system documentation, including user manuals, training materials, and standard operating procedures ensuring accurate and up-to-date resources for end-users. Proficiently create robust and visually appealing deliverables utilizing Crystal Reports, effectively transforming complex data into insightful and comprehensive reports. Acquiring a solid foundation in SQL syntax and SQL Server tools to navigate and manipulate data effectively. Show less

Fort Sill, Ok

Advised customers of transportation entitlements, rights and responsibilities, and how to process claims. Adhered to authorizations as outlined in the Joint Travel Regulation and Defense Transportation Regulation. Conducted levy, retirement, and International Organization for Standardization (ISO) 9001:2015 briefings. Collected statistical data, compiled monthly reports, and maintained electronic historical data records. Updated standard operating procedures and work instructions… Show more Advised customers of transportation entitlements, rights and responsibilities, and how to process claims. Adhered to authorizations as outlined in the Joint Travel Regulation and Defense Transportation Regulation. Conducted levy, retirement, and International Organization for Standardization (ISO) 9001:2015 briefings. Collected statistical data, compiled monthly reports, and maintained electronic historical data records. Updated standard operating procedures and work instructions. Restructured formatting and updated terminology on multiple outdated forms. Show less

Lawton, Oklahoma Area

Obtained and processed information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds. Balanced currency, coin, and checks in cash drawers at ends of shifts and calculated daily transactions, using computers, calculators, or adding machines. Explained, promoted, and sold products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Pekin, Il

Participated on IT project team tasked with implementing an enterprise wide help desk ticketing system. Gathered, prioritized, and communicated technical system requirements from end users to IT department personnel. Conducted quality assurance tests and identified limitations based on previously defined requirements. Created standard operating procedures and workflow charts. Presented new system demonstration training to end users. Created MS Access database for internal asset tracking to… Show more Participated on IT project team tasked with implementing an enterprise wide help desk ticketing system. Gathered, prioritized, and communicated technical system requirements from end users to IT department personnel. Conducted quality assurance tests and identified limitations based on previously defined requirements. Created standard operating procedures and workflow charts. Presented new system demonstration training to end users. Created MS Access database for internal asset tracking to replace an error prone spreadsheet. Show less

Novi, Mi

Served as a liaison between clients, internal departments, and field employees. Proactively resolved multiple imminent issues pertaining to supplies, staffing, and contractual negotiations. Built custom data reports using the customer relationship management system. Created standard operating procedures and work flow charts. Conducted webinar-based briefings to field employees located throughout the United States.

Olmypia, Wa

Evaluated and responded to customer inquiries, issues, and complaints using protocols to formulate solutions. Interpreted and advised internal and external customers on state statutes and regulations. Issues vital records to authorized individuals following established policies and procedures. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken. Referred unresolved customer grievances to designated departments for further… Show more Evaluated and responded to customer inquiries, issues, and complaints using protocols to formulate solutions. Interpreted and advised internal and external customers on state statutes and regulations. Issues vital records to authorized individuals following established policies and procedures. Kept records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken. Referred unresolved customer grievances to designated departments for further investigation. Show less

Joint Base Lewis-Mcchord, Wa

Evaluated daily, weekly, and monthly performance of employees. Managed financial operations including: cash deposits, daily and monthly reconciliations, and point-of-sale transactions with commission-based incentives. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate. Planned and prepared work schedules and keep records of employees' work schedules and time cards. Directed and supervised employees engaged in sales… Show more Evaluated daily, weekly, and monthly performance of employees. Managed financial operations including: cash deposits, daily and monthly reconciliations, and point-of-sale transactions with commission-based incentives. Hired, trained, and evaluated personnel in sales or marketing establishments, promoting or firing workers when appropriate. Planned and prepared work schedules and keep records of employees' work schedules and time cards. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Show less

Prepared items for dissemination according to logistical schedule and ensured time sensitive deliveries occurred on-time and without delay. Resolved logistical conflicts by independent consultation with employees or utilizing my direct chain of command. Coordinated weekly shipments with corporate headquarters to ensure product placement to customers, including product sales & advertising.

Bachelor Of Applied Science (Basc), Information Technology, 3.7

Associate Of Arts (A.A.), Liberal Arts And Sciences, General Studies And Humanities, 3.5