Experience in Client Relations Management, Transform Digital Customer Experience specifically in the areas of Business Process Improvement, Marketing Communications, Social Media Marketing, and Hospitality, which will optimally utilize strong analytical skills in business as well as development management skills.
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Operations Team LeaderTdcxBangkok, Th -
Operations Team LeaderTdcx Jun 2022 - PresentBangkok, Bangkok City, ThailandLead a high-performing team to build problem solving, critical thinking, analytical, and technical capabilities which will enable the department to develop deeper, more scalable solutions. Provide coaching and actionable insights to influence team strategy through effective communication. -
Subject Matter ExpertTdcx Nov 2021 - Apr 2022Bangkok, Bangkok City, ThailandAssisting whole Indonesian Market in terms of daily insight in accordance with community guidelines and aligning perspective in review process to achieve score target given by client. Conduct training for 20-30 team members on weekly basis. Consistently monitoring and quality control in order to generate and shares comprehensive and detailed solutions. -
Community Operations SpecialistTdcx Dec 2018 - Nov 2021Bangkok Metropolitan Area, ThailandAs an International team supporting one of the leading social media providers. Through understanding the products’ and community standards, a content analyst contributing to help build safe and diverse communities for millions around the globe.- Data Processing - Intensify critical thinking to analyze data given by client based on the Implementation Standard Policy and Market Knowledge accurately in real time. Submit the final output with highest accuracy, with minimum quality metrix of… Show more As an International team supporting one of the leading social media providers. Through understanding the products’ and community standards, a content analyst contributing to help build safe and diverse communities for millions around the globe.- Data Processing - Intensify critical thinking to analyze data given by client based on the Implementation Standard Policy and Market Knowledge accurately in real time. Submit the final output with highest accuracy, with minimum quality metrix of 98% accuracy.- Discussing issues with the subject experts by providing insight for current market trend and give the suitable action based on the Implementation Standard Policy in order to create a great user experience in the platform.- Coordinating with team members to process the high volume incoming data, making strategic innovation to enhance team quality and productivity performance as well as individual performance. Show less -
Senior Customer RelationsMarquee Executive Offices Sep 2014 - Nov 2018Greater Jakarta Area, Indonesia• Manage and coordinate clients inquiries in operational process according to Standard Operational Procedure.• Point of contact and multi-tasking correspondence for in-house clients and clients associate's inquiries.• Maintain the confidentiality of corporate documents, report and data, whether it is within internal company or the in-house clients, in order to handle legal documents, from compiling required documents from each company to dealing with local authorities… Show more • Manage and coordinate clients inquiries in operational process according to Standard Operational Procedure.• Point of contact and multi-tasking correspondence for in-house clients and clients associate's inquiries.• Maintain the confidentiality of corporate documents, report and data, whether it is within internal company or the in-house clients, in order to handle legal documents, from compiling required documents from each company to dealing with local authorities, assisting the whole process until it is completed and returned to clients.• Responding timely and effectively to all queries, complaints and maintaining clients accounts updated in a professional manners. Show less -
External Communication And Social Media OfficerBukalapak Mar 2013 - Nov 2013Greater Jakarta Area, IndonesiaHandle online and offline event on fashion web store scallope.com, as a content editor for plan and programs, and maintaining social media activity -
Client Development Management OfficerLouis Vuitton Nov 2012 - Feb 2013JakartaSupport for Client Development Management Department in regards of maintaining liaison with clients such as client development, after sales service and also support daily activities and events for LV stores in Indonesia -
Marketing Communication DepartmentGran Melia Jakarta Sep 2011 - Dec 2011Support for marketing activity, such as assisting promotion plan, content editor, documentation and media monitoring
Dini Annisaa Education Details
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Public Relations
Frequently Asked Questions about Dini Annisaa
What company does Dini Annisaa work for?
Dini Annisaa works for Tdcx
What is Dini Annisaa's role at the current company?
Dini Annisaa's current role is Operations Team Leader.
What schools did Dini Annisaa attend?
Dini Annisaa attended Lspr Communication And Business Institute.
Who are Dini Annisaa's colleagues?
Dini Annisaa's colleagues are Kathleen Shaina Bonus, Audrey Canlas, Amira Jamaluddin, Pincha Yodpinta, Lai Xin Lim, Mae Roselle Sumipo, Arianne Souza.
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