Danielle Sherman Email & Phone Number

Texas, United States

Texas, United States

Mckinney, Texas, Us

Spearheaded server, database, and application migrations to both on-premises and cloud environments, optimizing infrastructure scalability and performance while minimizing downtime and disruptions. Manage and execute application installation, upgrade, and patching projects. Utilizing ticketing system (ServiceNow) to document and track all inbound and outbound customer interactions within the city and external stakeholders. Ensured compliance with SLAs and CJIS requirements by maintaining up-to-date documentation and adhering to industry standards, thereby enhancing security and regulatory compliance. Developed and implemented comprehensive plans for application back-ups, ensuring system availability and data integrity, thereby mitigating potential risks. Gaining an understanding of how the customer utilizes the application and looking for areas to suggest changes to improve efficiency for our customers. Automating manual activities of application(s) using PowerShell and Windows task scheduler. Facilitated the seamless integration of three third-party vendor products into the corporate enterprise, enhancing productivity by 30% through meticulous planning, robust testing, and leveraging expertise in JavaScript, Java, Python, and database management. Monitoring servers and applications using SolarWinds. Complying with all written city policies and procedures. Working with technologies and vendors such as Tyler Technologies, Sungard, Jack Henry, As400, Axon, Crystal Reports, Paymentus, Xlerator, FirstDue, and more.

Hercules, Ca, Us

Executed the installation, configuration, and ongoing maintenance of QC data management software and connectivity solutions for a diverse clientele, optimizing operational efficiency and reliability. Provided our medical laboratory customers with front-line clinical/technical quality control QC data support. Installed, configured, and maintained customer QC data management software and connectivity solutions. Worked with IT and lab staff on their instrumentation, middleware, or laboratory information system LIS. Used Microsoft SQL to manage, install, and create databases. Used SQL commands to extract data, remove users, and modify the database. Delivered comprehensive frontline clinical and technical quality control (QC) data support to medical laboratory clients, ensuring adherence to industry standards and regulations. Implemented robust server connectivity solutions to facilitate seamless communication and data exchange, fostering collaborative partnerships with clients and internal stakeholders. Managed database infrastructure with Microsoft SQL Server, overseeing installation, configuration, and optimization processes, resulting in a 20% improvement in query performance and a 15% reduction in database downtime. Documented and created new cases in Salesforce recording detailed services of the issue and provided the resolution. Spearheaded Salesforce business-to-customer support operations, implementing robust ticketing and case management solutions, leading to a 30% increase in ticket resolution efficiency and a 25% enhancement in customer satisfaction scores.

Mountain View, California, Us

Worked with multiple applications and tools such as Citrix, Spunk, Jira, Confluence, Slack, and Active Directory. Monitored incoming issues and determined the root cause to fix or escalate while prioritizing. In-depth technical troubleshooting of software and connectivity problems for remote employees. Demonstrated adeptness in monitoring incoming issues, swiftly identifying root causes, and effectively resolving or escalating them as necessary, all while maintaining a keen focus on prioritization to ensure seamless operations. In depth tier II and tier III technical troubleshooting of software, and connectivity issues for remote employes. Assisted customers in gaining access to various systems and servers. Monitored incoming issues, determined root cause and either resolve or escalate to higher management. Leveraged advanced technical troubleshooting skills to address complex software and connectivity issues encountered by remote employees, resulting in increased productivity and minimized downtime. Collaborated closely with cross-functional teams to analyze system performance data, identify optimization opportunities, and implement targeted solutions, thereby enhancing overall operational efficiency and user satisfaction. Conducted in-depth technical troubleshooting of software and connectivity issues for remote employees, achieving a 25% reduction in average problem resolution time. Introduced an automated verification system, reducing onboarding time by 30% and offboarding time by 20%, enhancing operational efficiency and security compliance.

Broomfield, Co, Us

Madison, Wisconsin, Us

Mckinney, Texas, Us

Washington, Dc, Us

• Directed and supervised 6 personnel in coordinating production control and planned maintenance, enhancing operational readiness and efficiency.• Trained over 20 individuals in engineering plant operations and casualty control, significantly improving team proficiency and emergency response capabilities.• Ensured compliance with Level I repair procedures, contributing to high-quality maintenance standards and operational integrity as a Quality Control Inspector.• Successfully replaced 16 fuel injectors hours before an inspection, ensuring optimal performance and avoiding potential rework.

Bachelor Of Science - Bs, Computer Software Engineering

Associate'S Degree, Associate Of Arts With Concentration In Information Technology

Certifications, It & Cybersecurity

Education record

Education record