Danni Symes Email & Phone Number

Melbourne, Victoria, Australia

Melbourne

Key Initiatives- Worked directly with stakeholders (typically end users, Team Leaders and Business Analysts) on the evaluation, specification, design, development, and implementation of user requirements translating these into relevant applications.- Managed small to medium sized applications within the eSolutions portfolio including frontline data capturing forms, operational reporting data feeds, individual operational databases & workflow systems. - Worked with senior developers in building individual modules or components to fit into larger strategic platforms utilized by the wider business down to an agent level. Gained exposure to MVC structured applications whilst leveraging from key senior developers with advanced knowledge of MVC model architecture and mechanics.

Melbourne, Australia

- Direct liaison for the entire consumer division dealing with directors down to a Team Leader level- Developed Net Promoter Score (NPS) Report Portfolio using NICE Call Recording and Customer NPS Survey Data.- Developed Reports using Crystal Reports ensure efficiency through weekly report automation.- Worked with key stakeholders to educate and disect report results to ensure a complete understanding of the data and messages being delivered.- Regularly attended director score card meetings to discuss and analyse findings.