Dan Nowlan Email & Phone Number

As of 2019, Dignity Health has aligned with Catholic Health Initiatives (CHI) to form CommonSpirit Health. With more than 1,000 hospitals and care centers that cover 23 states, it is one of the largest nonprofit health system in the United States, representing diverse populations and with a mission of serving all people, especially those who are vulnerable. For more information, visit commonspirit.org.Major Responsibilities:I am working as a Program Manager in Division Health Technologies (DHT), assisting with the oversight and implementation of new features and functionalities as part of our Digital Front Door and Digital Marketing objectives, and engaging with executive teams to provide project status and visibility to the initiatives occurring across entire markets within the CommonSpirit organization.Key Accomplishments:• Served as a Program Manager for the Texas Division, providing oversight and executive reporting to the CIO and other important stakeholders on the status of key initiatives (Aug 2020 - Jun 2021)• Development, launch, and support of a new, unified website for Virginia Mason Franciscan Health, including new Find a Doctor/Find a Location search capabilities (www.vmfh.org, Mar 2022)• Implementation of Online Provider Scheduling (www.vmfh.org, May 2022)• Implementation of patient online Virtual Registration (www.vmfh.org, Jun 2022)

Phoenix, Arizona

Major Responsibilities:I am working as a Project Manager/Scrum Master at Dignity Health in the Digital Strategy and Delivery department, overseeing projects to enhance the patient, provider, and consumer experience through their use of desktop and mobile technologies, with the ultimate goal of helping to provide higher-quality, lower-cost care.Key Accomplishments:• Rollout of the new Online Waiting Room (OWR) functionality for Dignity website users to be able to see available times for emergency room and urgent care appointments (www.dignityhealth.org/emergency-care, Nov 2017)• Expansion of Dignity Health's integration with the My Care Text (MCT) product, which provides mobile text updates to patients' family members and friends during medical visits, to be an enterprise-wide solution, and the subsequent on-site Go-Lives at two Dignity hospitals (https://www.mycaretext.com/, Jun 2018)• Development and launch of the new Dignity Health Medical Group of Arizona website (www.dignityhealth.org/dhmg-arizona, Aug 2018)• Development and launch of the new digital front door website for the University of California San Francisco Health (www.ucsfhealth.org, Nov 2019)• Integration of DocASAP's online provider appointment scheduling with the CommonSpirit websites in the Texas market (https://www.stlukeshealth.org/appointments, Nov 2020)• Development and launch of the new digital front door website for UCSF's Benioff Children's Hospitals (www.ucsfbenioffchildrens.org, Mar 2021)About the Company:Dignity Health is headquartered in San Francisco, CA. With a total of 41 hospitals, plus many more neighborhood clinics and care centers, it is the largest hospital provider in California, and the 5th largest in the US, with major service areas in CA, NV, and AZ. For more information, please visit www.dignityhealth.org.

Tucson, Arizona

Major Responsibilities:Helped to charter, staff, and grow the Product Development organization by building effective, light-weight department and company procedures, and by serving as both a Development Manager and a Scrum Master to put those new processes into action. Oversaw the development of Simpleview's Customer Relationship Management (CRM) system, which is an industry-leading product for assisting Destination Marketing Organizations (DMOs) to run their businesses and to engage their member/partners in the travel industry.Key Accomplishments:• Introduced Scrum to the company and led monthly/bi-weekly Sprints for product maintenance as well as small and large enhancements• Headed-up the effort to re-write and launch the CRM's Extranet product used by the DMO's Member/Partners, during which my duties included development oversight, requirements review, QA testing, and product support and troubleshooting• Served as Project Manager on a project for the country of Norway to implement a web-based training system for Travel Agents to be certified as “Norway Experts” in 7 different languages (www.norway-expert.com)

Tucson, Az

Major Responsibilities:Supervised a software development team consisting of software architects, developers, database administrators, project managers, and deployment engineers. Department’s duties included new development, code maintenance, investigation of client issues, management of builds, and deployment of code deliveries for the a healthcare Core Administrative System.Key Accomplishments:• Led the effort to establish new software development processes in order to stabilize the product and improve client satisfaction• Helped to drive the implementation of new releases for our clients, including direct involvement in issue management/resolution and on-site support• Migrated the product to current technologies, including a Service Oriented Architecture (SOA) model and the latest versions of integrated 3rd-party products• Introduced a new code management methodology that included a build-oriented approach to product development, testing, and deployment

Tucson, Az

Major Responsibilities:• Managed development teams of up to 20 members consisting of team leads, business analysts, architects, developers, and quality control analysts• Generated and maintained estimations, project plans, and schedules for development group as well as for cross-departmental, multi-disciplinary teamsKey Accomplishments:• Directed project to successfully build and market a new mobile PDA application• Chartered, built, and engaged global teams, which included a trip to India in 2006• Introduced Human Factors Engineering and Scrum to the business unit• Assisted in obtaining/retaining ISO and FDA certifications for multiple departments, and participated in CMMI evaluation/gap analysis and Lean Six Sigma (LSS) efforts

Tucson, Az

Major Responsibilities:• Supervised administrative and technical duties of a 13-member distribution department• Oversaw the packaging, distribution, and installation of all major products• Resolved escalated issues with internal and external customersKey Accomplishments:• Managed the large-scale rollout of the Y2K upgrades to over 400 clients• Conceptualized and implemented a Build Information CD, which migrated distribution deliverables from paper to electronic media• Improved productivity through process improvement automation

Tucson, Az

Major Responsibilities:• Designed, coded, and tested projects for the Laboratory Information System (LIS)• Investigated and resolved application issues for internal and external customers• Mentored new employees and served as a technical reviewerKey Accomplishments:• Led development team in extensive rewrite of critical LIS product module

San Jose, Ca

Major Responsibilities:• Worked as a programmer/analyst at Onizuka Air Force Base providing on-site customer assistance for satellite rehearsals, launches, and daily on-orbit contacts• Troubleshot problems real-time and analyzed log files and code after the fact• Tested new software deliveries to verify compliance with requirementsKey Accomplishments:• Participated in six-day, round-the-clock support for NATO satellite launch• Supported multiple Space Shuttle launches and on-orbit contacts