Danny Alfaro Email & Phone Number

United States

New Jersey, United States

New Jersey, United States

Providing support and additional resources to project coordinators in our retention and migrations department within T-Mobile for Business mid market and enterprise client base.Strategic thinking and analysis for assigned base of accounts to find additional growth opportunities.Owning customer success and experience by leading implementation projects to ensure a smooth transition to migrate customers to the T-Mobile network and billing system.Self service portal on boarding and training for business customers migrating from Sprint platforms to T-Mobile.

New Jersey, United States

Responsible for establishing and maintaining relationships with company owned retail & authorized dealer leaders with the purpose of educating, supporting and selling T-Mobile for Business through field visits that include purposeful activities and tasks.Support and manage objectives across the organization between retail teams and business sales teamsOversee operational metrics including deactivations, churn, and budget

New Jersey, United States

Event Management, Brand Ambassador, Logistics and Planning. Lead Mobile Showroom events from concept to post event. Establish event metrics, measure, and delivers results. Ensure events align to broader program strategy & objectives. Mobile Showroom Program Management – in partnership with corporate, field, local and retail channel marketing teams – is accountable for program ownership, planning, implementation, execution and reporting that is timely and on brand.Directly responsible for reaching out into the local community and business environment to network and build the brand/awareness of The Mobile Showroom & T-Mobile, through relationships, referrals and events. May be used for emergency relief as needed.Lead and execute events for branded retail partners to drive excitement and awareness. Work with store leader to establish event goals & objectives. Provide mentoring to deliver outstanding customer service with sales reps and managers.

Greater New York City Area

Field sales support and coaching to authorized agent Metro by T-Mobile locations to ensure healthy P&L to direct owners and dealer principals.Visit 15-20 stores a week to observe behaviors, knowledge tests and gain perspective on market from store staff and customers to improve overall shopping and customer service experience.Consultant to store owners on maintaining healthy business and find potential expansion location opportunities.

Central & Southern Nj

Leading a sales team of Account Executives that is responsible for outside direct sales to business accounts within local market. Partner with company owned retail locations on larger and more complex business solution opportunities in the small to mid-market client spectrum.

Ny Metro

Responsible for driving B2B sales in retail stores through a team of Retail Small Business representatives who are assigned retail districts of about 10 stores each. B2B team coaches, motivates,trains and supports the Retail B2B selling behaviors necessary to maximize sales through the store teams. Leading the support of key initiatives of Retail B2B Sales including In-store traffic conversion from employee-liable accounts to small business accounts, B2B lead generation and appointment setting to connect with and add small business owner accounts, and base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores.

Responsible for introducing Tmobile wireless solutions that assist in increasing productivity, communications and streamline workflow process for local businesses in the area with an employee range of 50 to 2000.

Acquisition and growth of local businesses of at least 50 employees to a few hundred with wireless solutions and services to meet and enhance their needs in a competitive market.

Launched a VZW owned kiosk at BJ's wholesale club in Jersey City NJ. I was responsible for sales, operations, inventory and scheduling for a staff of 5 plus a temporary employee. I worked my way up from part time sales in a store location, to full time at a level 1 location and was promoted to senior sales representative. Four months later the opportunity for sales supervisor came up and was promoted to that position in time to launch the new kiosk locations in BJ's.