● Provide support to end users across a nationwide network of hospitals accessing video conferencing solutions.● Provide White Glove Services to setup and monitor large webinars/seminars hosting greater than 1000 participants utilizing the Zoom video conference platform.● Administration, monitoring and support of multiple video conference solutions including Google Meet, Polycom RealPresence Desktop, AT&T Telepresence, Adobe Connect and Zoom.● Assisted with the testing, design and deployment of all video conference solutions deployed to sites for installation in conference rooms and end user usage.● Administration and support of Google Voice.● Maintain good working relationships with external vendors to provide our customers with the products needed for successful video conferencing and collaboration.

• Provide support to 1200+ end users.• Mobile Support Lead. Work directly with field techs to resolve system issues quickly and effectively in order to get the tech back up and operational in a timely manner.• Maintain good working relationships with all field supervisors and regional managers in all divisions.• Project Deployment lead on all Mobile related projects. Responsible for the planning, testing and implementation of solutions to our mobile workforce. Worked directly with Vendors to secure quotes and products needed to complete deployments. Setup and managed deployment teams which would be dispatched to all locations for implementation.• Responsible for the installation, testing and deployment of all software and hardware deployed to the field technicians.• Primary point of support for issues and administration of the AVL system which is used for emergency dispatch and management for the tracking and dispatching of field techs to gas emergencies.• Responsible for training all Service Desk Staff on the support of all applications and hardware used in the field trucks.• Maintain good working relationships with external vendors• Member of the interview panel for the hiring of new Service Desk employees.

Contracted to Mead Johnson and Bristol-Myers Squibb• Provide support to 2000+ end users in a mixed operating system environment. (2000, XP)• Backup to the Team Lead for Evansville and Mt. Vernon area support.• Lead Technician for R&D Laboratory/Scientific equipment that is monitored by the FDA.• Lead Technician on multiple site projects to refresh desktops and laptops to current company standards.• Repair Laptops, Desktops, Local and Network printers in validated and non-validated environments.• Responsible for new desktop, laptop and printer installs.• Responsible for Tape backup maintenance and monitoring using Veritas Netbackup software.

Contracted to Cincinnati Bell• Aided in the training and orientation of the new helpdesk agents.• Provided support for Metaframe training classes for Helpdesk Agents.• Direct telephone support for all network applications for 4500 plus end-users.• Server system monitoring for 38 servers, assorted Mainframes and NT boxes.• Metaframe administration and support for end users.• Distribution of SMS packages to end users needing upgraded software.• Novell account administration for end users.• Performed network installations of Email accounts, (Lotus Notes 4.6)