Aftermarket Operations Manager support for Collision Centers and Service Departments including Audi, BMW, Ferrari, Lexus, Maserati, Mercedes-Benz, Sprinter, Mini, Porsche, and Toyota located throughout CT, NY, PA, MD and Florida.

Oversaw day-to-day production activities in accordance with business objectives.Defined, implemented and revised operational policies and guidelines.Devised new promotional approaches to boost customer numbers and market penetrationwhile enhancing engagement and driving growth.Led change and transformation across business areas to deliver benefits and align companyresources.

Identified issues with production, workforce and material sourcing and implemented successfulsolutions.Spearheaded cross-functional initiatives across departments to achieve business goals forbottom-line profits.Resolved issues and recommended actions based on production and compliance reports.Orchestrated positive media coverage and stakeholder relations as public face of company.

Devised new promotional approaches to boost customer numbers and market penetrationwhile enhancing engagement and driving growth.Assessed performance management structures and implemented enhancements to improveframeworks and strengthen results.Led change and transformation across business areas to deliver benefits and align companyresources.Worked collaboratively with functional leaders to implement new procedures and correctiveactions to improve quality.

Developed sales strategy based on research of consumer buying trends and marketconditions.Successfully implemented Marketing and Sales programs in 9 stores, increasing overall annualsales 85%.Managed over 12 accounts within 150 mile territory.Established successful account relationships by building rapport and maintaining consistentcommunication.

Cultivated focus on customer service and satisfaction with well-trained, empowered team.Controlled location operational expenses and maintained budgets through balance of profitpromotion and cost control.Trained new staff on job duties, company policies and safety procedures for rapidonboarding.Traveled to Multiple locations to scout and select appropriate ones for various scenes &opportunities.