Virgin Media-O2 HR role supporting the Tesco Mobile Joint Venture- Developed Tesco Mobile People Plan alongside a business wide Agile Ways of Working Transformation- Built and led an Agile Project Squad in the role of Product Owner – to assess and improve people data migration and employee experience across Tesco Mobile- Successfully recharged the people agenda and achieved companywide prioritisation of strategically aligned people projects in successive quarters

Working outwardly from Virgin Media-O2.

Strategic Business Partnering at Exec level across multiple teams, including Ops Planning, Contact Centre, Data & Insight and Transformation. Supported senior leadership team with the implementation of a strategic people plan, whilst delivering multiple efficiency related projects across organisational design, leadership development and large-scale change (TUPE and Redundancy consultations).

- Worked alongside Regional Operations and People Directors as part of the regional leadership team supporting the success of 30+ stores across Home Counties and Northamptonshire - Designed, delivered and drove new regional recruitment processes for all management and business critical positionsRedesigned, implemented and managed regional succession, workforce, and talent planning processes - Developed targeted and engaging learning interventions to support growth and attainment of business goals- Took Leadership development responsibility for a team of 20+ People Managers- Deputised for Regional People Director in their absence, taking full responsibility for regions performance against the people plan

- Worked in partnership with Store Managers to build a people driven culture & create fantastic places to work for our colleagues – driving the wider business strategy and overall people plan. Delivered this in multiple locations both in London and across the Home Counties- Trusted with and successfully trailed a new multi-store People Manager model, taking on 3 Extra Large Stores simultaneously – this model still stands today- Managed up to 6 HR Assistants, with over 4 of them going on to earn promotions across the business- Coached/mentored & built capability of all retail line managers on people related matters – driving them to create high performing and engaged teams- Managed & resolved complex employee relations issues, ensuring cases are dealt with in timely manner & in line with policy & employment law- Led Regional “HR Best Practice” Project Across 40+ Stores (On-site across the UK, over 6 weeks)

A vast role full of learning and big brand partnerships.My resposibilites included:- Responsible for leading a site operation of 7 different industry leading catering & retail brands including; Starbucks, KFC, Subway, Pizza Express, Waitrose, WHSmith, and Shell- Managed all key KPIs across People, Profit, Customer & Safety with Unit Business Managers; providing direction and coaching to enable them to meet their goal & targets - Built, recruited, coached and developed a diverse team of over 9 Managers and Assistant Managers - creating a high-performance culture- Tailored my approach to meet the needs of the teams and their challenges to maximise opportunities within each brand. - Developed succession plans and guided leadership development across all brands to ensure strong talent pipeline- Managed site finance with a team of finance managers, and lead the sites HR admin function- Worked with HRBP on complex Employee Relations cases for the Site. Reduced disciplinary case load through coaching and developing strong focus on performance management at on-set - Ensured all aspects of the business remained H&S compliant in line with company expectations

Key Duties:- Leading a team of Managers and Supervisors across multiple units, concepts, and teams. Setting clear vision and strategy, and driving the day to day operation of these units, in line with the overarching vision. - Being fully accountable for the P&L accounts of an area worth over £3.2 million in turnover. Enabling my team to exceed monthly and annual EBITDA budgets and related KPI targets.- Analysing all data to determine best actions to grow unit’s commercial and guest KPI success. Using this data to support the setting and achievement of area objectives.- Be a champion for people. By driving great recruitment and training practice for my area and the department. Setting the example for performance management by continually evaluating, supporting, and coaching - developing my people and increasing the personal performance of my team.- Piloting a strong service ethos and focusing the area on finding and meeting all guests needs. Ensuring all guests issues are managed efficiently and with a real passion for exceeding expectation- Ensuring industry leading health and safety compliance within the area, that exceeds both legal and company expectations - Working with third parties to source the best value product and ensure relationships benefit the wider area strategy

Key Duties:- Managing and leading the day-to-day operation of a Food & Beverage team of 45+ staff/Team Leaders/Supervisors, across multiple units, ensuring exceptional guest service and productivity from all areas.- Identifying new opportunities and implementing ideas to increase profit contributions and cost control in all areas of responsibility. - Developing all associated Senior Team Leaders and Supervisors. Providing support and opportunities to succeed, though ultimately encouraging them to take learning and development into their own hands. - Providing monthly closing stock figures and physically assisting with stock takes were necessary. Reporting back these figures with a highlight and evaluation of any discrepancies found, to Senior Management.- Leading Investigations, Disciplinary Hearings and Outcomes, ensuring that they are carried out within company Employee Relations policies and relevant employment laws.- Ensuring prompt resolution of customer complaints and any food poisoning allegations.- Food & Beverage Park Duty Management Shifts are an integral part of this role.

Duties included:- Supervising and leading the day-to-day operation of a Food & Beverage team of 30+ staff/Team Leaders, ensuring exceptional guest service and productivity from all areas.- Ensuring awareness and compliance with all Health & Safety, COSHH and HACCP work practices.- Supporting in the effective recruitment, training, and development of all staff members in the department.- Ensuring that all Merlin policies and procedures relating to financial activities, record keeping, and cash handling are adhered to.