Danny Braner Email & Phone Number

State College, Pennsylvania Area

• Ensure outsourcing partners’ work is accurate and complete by performing ongoing quality checks
• Discuss and resolve any inefficiencies or issues with outsourcing partners’ daily work
• Develop concise process documentation for tasks being assigned to redistribution partners
• Reconcile redistribution partner’s prior day’s work and resolve any issues that arose during completion
• Monitor market reporting quality on a daily basis and resolve any issues with market leads and managers

• Supervised 12 to 18 employees on a daily basis to manage quality, workflow, and ensure that role specific processes were followed
• Oversaw the startup of four new markets and achieved a quality product on schedule
• Analyzed market reporting data to identify inefficiencies and trends in employee performance
• Performed comprehensive weekly quality checks in assigned markets to maintain content quality
• Prepared and delivered employee action plans and write ups in a manner to influence positive productivity
• Ensured customer satisfaction by accurately and promptly responding to customer inquiries

• Persuaded architects and project owners to eliminate construction document fees by explaining the benefits of using iSqFt
• Made appropriate updates to the iSqFt plan room software to ensure correct project details
• Launched the DC Metro iSqFt online plan room ahead of schedule
• Performed three general contractor call campaigns to establish relationships and gain access to project information