A world of opportunities and extensive experience in all phases of troubleshooting, installation, and maintenance of desktop equipment, hardware, and software that allow me to provide optimal support to the operations of any company.I have the ability to use terms and concepts that are easily understood by end users. In addition, I have more than 15 years of experience as an IT Support Specialist.Among the functions of my last jobs, some of my functions up to the last job are supervised by a team made up of four technicians. In addition, the position required me to work together with some units of the University that are interrelated. Among other tasks, I performed:- Teamwork and Collaboration as well as Shipment Preparation and Fulfillment Processing.- PIT OP and EPJ Experience and Safety Clearing Conveyor Jams.- Trained and mentored new associates on packing functions and reported progress to the supervisor.- Prepare, support, and maintain the hardware and software of desktop and laptop computers running the Microsoft and Linux operating systems.- Provide L1 and L2 support- Configuration of new end-user workstations, as well as the inventory of technological equipment.- Installation and troubleshooting of LAN, WAN.- Support for technological infrastructure projects.- Preparation of reports. I have developed these activities both at the Universidad de Los Andes (ULA-Venezuela) for about 12 years, and in my current job as an Amazon Associate for almost 3 years despite my weaknesses with the English language that have not been a problem for me. development of my work.I have a great aptitude and motivation to work in a team, as well as independently, I like to suggest and take the initiative in different situations, as well as the ability to quickly learn new technologies, in order to offer work of the highest quality and maximum efficiency.