Danny Chai Email and Phone Number

Client Relationship Management- Communicate and maintain good relationship with clients.- Communicate and understand client requirements, manage client’s expectations, and ensure client’s satisfaction.Service Management- Maintain high performance levels for service-related process.- Responsible for the performance of the delivered service, meeting client expectation, and driving future demandLeadership- Supervising and leading a group of 10 to 15 technical support to provide technical assistance to clients.Project Management- Coordinate, Plan, and implement project based on client requirement.- Supervising and leading project team members to deliver the project within timeframe.Financial Management- Plan on financial, budgeting, and cost management to ensure the service / project delivers within the budget which aligns on the financial goals given. Reporting- Provide reports to the management level on the performance of the service delivered.

Assist client to implement software into the company.- To assist client on software implementation and setup phase by giving professional advice.Provide technical advice and solutions to clients.- To help client solve their query on software basis by giving technical advice and solutions.Provide software training to Asia based clients.- Liaise with management to understand their company operation flow.- Brainstorming session with management on how to implant the system into their current business flow.- Provide technical advice and solution based on client’s business flow.- Provide training / guidance to users, so that they could use the system for daily operation process.- Provide guidance to user on how to generate reporting with the system.Reporting.- Generate report with the help of SQL Management Studio and Microsoft Excel.- Generate after training report, so that other trainer / Regional Manager updated with the events happened during training.

System Trainer - Conducted over 100 trainings around South East AsiaTechnical Support- Provide technical assistance to end-users - Work alongside with technical / development team base in New Zealand for system debugging.System Database Maintenance - SQL database Maintenance, SQL Database Email, SQL macro reporting in Excel, SQL Installation, SQL Script Writing ( “Select“, “Create”, “Insert”, “Drop”, “Update”, and “Delete).System Data Analytical - Create quick accessible report from SQL into Excel marco format. Masterly skill in Excel functionality. Reports include Operational P&L, Stock Inventory, Booking sales, etc.

Technical Support- Provide technical assistance to end-users - Work alongside with technical / development team base in New Zealand for system debugging.