Danny Davidson Email & Phone Number

California, United States

Salt Lake City, Utah, United States

• Manage relationship with 14 enterprise accounto Regular cadence callo Quarterly business reviewso Act as a point of escalationo Assist with onboardingo Provide product training• Renew contracts – Currently at 100% contract renewals.o Understand the business needs of my accounts and show value in meeting those needso Set a benchmark for success with my customer and then use data to show that successo Hold quarterly business reviews with several stake holders within the company to show value at all levels of the businesso I am very open with renewal dates and make sure there are no issues that would prevent a renewal from being signed• Increase revenue within my portfolio - Currently at 105% account growtho Have a strong understanding of each product featureo Understand my customers business needs and what technology they currently useo Be able to successfully demonstrate how we can better meet their business needs• Strong understanding of the softwareo I am able to customize our customers software to meet their needso I am able to resolve many technical issues without going to our support team• Customer trainingo When my customers have new staff, I am able to train them on the softwareo When new features are released, I set up time to demonstrate the features and show the value in using the features

Salt Lake County, Utah, United States

Manager of Customer Success and Tier 2 Support: iSolved, SLC Dec 2020 – Present• Developed processes for customer success team.o Meet with other internal departments to ensure success. • Resolve all customer service escalations.• Improved customer retention from 63% to 92%• Increased my team’s portfolio of business 40% • Supervise and train Customer Success teamo Meet with each member to discuss responsibilities and evaluate performanceo Set quarterly goals• Improved processes for our tier 2 support teamo Made improvements to how tier 2 engaged other internal teamso Improved the customer experience by setting up new guidelines for response times and closing cases correctly. • Monitored support calls and trained reps accordingly. • Manage relationships with top 100 customers o Call customers on a regular basis to build strong relationshipso Be main point of contact in resolving escalated issueso Work with my internal team to ensure that issues are resolvedo Look for opportunities to increase business in my customer base• Manage relationship with high value partnerso Develop a plan to resolve issues partners are experiencingo Work with internal team to get issues resolvedo Meet with partners on a regular basis to give updates and repair the relationship

Greater Salt Lake City Area

• Manage relationships with top 180 customerso Call customers on a regular basis to build strong relationshipso Be main point of contact in resolving escalated issueso Work with my internal team to ensure that issues are resolvedo Look for opportunities to increase business in my customer base• Managed relationship with high value partnerso Develop a plan to resolve issues partners are experiencingo Work with internal team to get issues resolvedo Meet with partners on a regular basis to give updates and repair the relationship• Created and manage the process of migrate customers from self-installed software to hosted softwareo Developed a program to encourage customers on our self –installed software to move to our hosted software. o Overcame many technical challenges to make this program successfulo Had to build value in the hosted software to justify tripling the amount of money each customer spends with uso Train our internal sales team to start selling this migration program to their customerso I generated over 6 million in annual reoccurring revenue for the company with this program

Greater Salt Lake City Area

• Managed relationship with 5 key accountso Met with customers on a weekly basis to give updates. o Helped resolve issueso Had to understand internal processes very well to make sure projects are completed on-time and on budgeto Had to have a good working relationship with internal team to help escalate my clients priorities

Greater Salt Lake City Area

• Managed relationship with 350 businesseso Main point of contact for clientso Helped resolve issues o Built strong relationships to maintain business relationships• Renewed contracts with existing customerso Ensure customers are satisfied with service so they will extend contracts• Able to sell additional services o Proactively monitor customer usage and contact customers to offer upgrades that provide value• Product trainingo Meet with clients and provide training on new products that would benefit their companyo Good understanding of telecommunication products including internet options, hosted phone service.

Greater Salt Lake City Area

• Managed relationships with 225 hotelso Main point of contact for hotelso Helped resolve escalated issues o As a great product specialist, sold significant additional services• Met and exceeded my sales quota every quarter• Worked with local technicians and internal operations department to make sure all purchased services were delivered on-time and performed correctly. • Sold conference solutions including setting up IP addresses, dedicating bandwidth, setting up private networks, etc.o Followed up with all groups involved constantly to ensure positive results• Traveled quarterly to train hotels on our services and to build strong relationships

South Jordan , Utah

• Created quarterly promotions to drive sales behavior and meet quotao Managed a $15,000 quarterly budget and was able to track a positive ROIo Worked with a sales team and ran all aspects of the promotion including daily follow-up to make sure goals were met• Resolved all services escalations• Conducted partner and sales rep trainingo Created and presented trainings for sales repso Met with HP partners throughout the US and trained them on increasing revenue• Met my sales quota every quarter• Worked directly with client to insure that all goals are exceeded

Greater Salt Lake City Area

• Moved customer service department in-houseo Analyzed costs of current outsourced customer serviceo Wrote proposal to bring customer service in-houseo Ran tests to prove costso Hired and trained new customer service teamo Saved company approximately $200,000 per year with higher quality service• Manage T.V. and radio media buyerso Watch media trends to ensure that we are buying media efficientlyo Monitor weekly performance reports o Set media budgets• Manage inbound call center saleso Monitored weekly performance statistics to ensure goals are being meto Analyze profit and loss of call center weeklyo Ran a test with a competing call center and compared profit and loss of eacho Created several spreadsheets to show a side-by-side comparison of the two competing call centerso Train sales agents sales techniques• Manage a corporate sales teamo Hired a sales team in Atlanta to market and sale products to schools and companieso Monitor sales generated by the team and pay commissions on those sales• Set up e-mail campaigno Received several bids on creating an HTML e-mail and selected best valueo Mined data base to create several e-mail listso Tracked effectiveness of e-mail campaign and made changes to increase results• Set up product pilot groupso Find groups of people in various organizations to use our products, monitor results, and use their results in TV commercials, radio spots, or other marketing channels