Promoted to manager position to recruit, train and supervise six customer service reps. Fostered an environment in which clients enjoy high levels of service and employees are motivated to deliver top performance. Generate agency growth through the production of new clients. This is obtained through referrals, networking, leads, phone calls and developing relationships with individuals, families and businesses

Promoted to manager position to recruit, train and supervise six customer service reps. Fostered an environment in which clients enjoy high levels of service and employees are motivated to deliver top performance. Generate agency growth through the production of new clients. This is obtained through referrals, networking, leads, phone calls and developing relationships with individuals, families and businesses. During my tenure at Joseph W. McCartin Insurance the agency has won many awards for its production and service.

Advanced to increasingly more responsible positions, culminating in management role with oversight for a full-service restaurant. Directed 40+ employees and managed sales, inventory, human resources, financial, merchandising and cost controls. Maintained high standards in sanitation and safety and complied with regulatory guidelines. Introduced training programs that enhanced employee performance and helped build a motivated workforce.