•Monitoring calls and coaching staff for peak performance.•Providing feedback relating to achievements or complaints and errors.•Conducting performance appraisals for direct reports.•Ensuring staff are resourced to perform all their duties during their shift times.•Provide reports to management highlighting areas of success and improvement.

•Source new sales opportunities through outbound cold calls and inbound lead follow-up•Handling objections appropriately•Assess opportunities through qualifying and understanding energy needs.•Account management of clients energy costs, energy consumption and implementation of particular offers.•Contributing to the team by suggesting new ideas that may improve performance.•Close sales and achieve targets,•Working to agreed individual and team KPI's•Stay updated on currently offered products and services

• Managing the daily billing, collection and other day to day operations of the company. • Monitoring customer account details and identify and investigate non-payments, delayed payments and other irregularities. • Securing supporting documents such as order forms and official receipts for travel and purchase reports.• Reconcile the accounts receivable ledger to ensure that all payments are properly posted and accounted for.• Verify discrepancies and resolve client billing issues.• Maintaining financial Statements showing daily transactions.• Following up with the clients in order to ensure regular payments.• Ensuring proper allocation and reconciliation of Customer’s accounts.• Maintaining proper allocation of receipts and reconciliation of payments• Preparing weekly confidential sales reports for presentation to the management.

•Providing Quality Service and ensuring that the business goals are met.•Up selling bank products which meet the interests of the customers.•Initiating ideas that can help improve the process.•Oversee compliance with the team and ensure that the team adhered to the company's systems, procedures and policies that were put in place.

•Responsible for reaching out to customers to collect payment for overdue bills, loans, or other payments. Act as the liaison between creditors and customers and manages overdue accounts.•Collect payments on past due bills.•Organize list according to severity of delinquency.•Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.•Utilize computer systems to handle skip tracing.•Inform clients of overdue accounts and amount currently owed.•Set up repayment plans and new terms of sale.•Send statements of delinquencies to credit bureau.•Report satisfied debts to credit bureaus.

•Held responsibility for contacting our customers who were between one and six monthspast due on their credit card accounts and securing payment arrangements.• Played a key role in being adaptable, assertive, dependable and persistent in order tosuccessfully negotiate payment arrangements on a file of delinquent accounts.•While adhering to company policies and procedures, demonstrated good customerservice skills while initiating outbound calls and receiving inbound calls from customers.•Maintained up-to-date customer contact information in the collections systems.• Provided support to other queues in order to facilitate teamwork in the department.•Escalated and assisted other team members with calls as needed.•Executed other duties as assigned.